Service Scheduler

Dennis K. Burke, Inc. Taunton, MA 02780

Join our growing Team out of Taunton, MA

We have an opening for a Service Scheduler - Mon-Friday

We offer a great benefits package with Medical, Dental, Vision, matching 401K and more!!!

Summary Statement

The Service Scheduler is responsible for managing and optimizing the work orders for all service & maintenance technicians and ensuring that projects are completed in a timely manner in accordance with the highest quality and safety standards. The position completes daily invoicing for services rendered to customers. The Service Scheduler will field service-related phone calls and emails and respond accordingly to ensure we provide prompt and efficient service to our customers. Communicating service schedules, delays, installs, and return calls / emails to all external and internal customers is a top priority for this position.

Primary Duties and Responsibilities

- Schedule and manage daily work orders for service and maintenance technicians to maximize efficiency and productivity

- Coordinate service calls, maintenance visits, installations, and follow-up appointments

- Field incoming service-related phone calls and emails, responding promptly and professionally

- Complete daily invoicing for services rendered to customers, ensuring accuracy and timeliness

- Monitor job progress and adjust schedules as needed to meet deadlines and customer expectations

- Maintain accurate service records, schedules, and customer information

- Ensure all services are performed in accordance with company quality, safety, and compliance standards

- Collaborate with the Director of Sales in setting operational goals and policies

- Develop and maintain daily, weekly and monthly schedules for all technicians

- Monitor and adjust schedules in real-time to respond to high priority work orders or unforeseen changes

- Assess and improve scheduling processes to maximize efficiency and minimize travel time and costs

- Maintain clear and effective communication channels with both the service technicians and the customers to ensure a positive customer service experience

- Order and manage inventory and supplies for the division and across technician vehicles

- Manage internal scheduled maintenance items and coordinate with vendors for outsourced activities and unplanned issues at all DKB-owned or operated facilities

- Maintain compliance with recurring work orders related to Environmental Compliance, SPCC requirements, and other testing schedules

- Other duties and projects as required

Knowledge and Skills Requirements

- High School Diploma, or equivalent with minimum of 3-5 years in Similar Role

- Highly organized with excellent planning, time management, and problem-solving skills

- Strong communication skills and the ability to collaborate with all levels of the organization, suppliers, and customers in a professional manner

- Must be able to prioritize and manage multiple projects in a timely and efficient manner

- Proficiency in Microsoft Office

Supervisory Responsibility

N/A

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.