Scheduler / Dispatcher

About Us:

At Advanced Professional Security (APS), we pride ourselves on providing top-tier security services with professionalism, reliability, and integrity. Our team is growing, and we're seeking a dedicated and experienced Scheduler/Dispatcher to join our fast-paced operations department. If you're detail-oriented, calm under pressure, and thrive in a coordination-heavy environment, we want to hear from you.

Position Overview:

The Scheduler/Dispatcher is responsible for ensuring all security posts are staffed with properly trained personnel, managing day-to-day scheduling needs, dispatching guards in real time, and responding to last-minute coverage issues. This role is critical in maintaining client satisfaction and operational efficiency.

Key Responsibilities:

- Develop and maintain weekly/monthly guard schedules for multiple client sites.

- Dispatch security personnel to assigned locations promptly and accurately.

- Monitor attendance, call-outs, and shift confirmations.

- Respond to staffing emergencies and adjust schedules in real time.

- Maintain clear communication with guards, supervisors, and clients.

- Ensure coverage complies with labor laws, licensing requirements, and company policies.

- Maintain up-to-date records of guard availability, time-off requests, and incidents.

- Collaborate with recruitment and HR for onboarding and scheduling new hires.

- Use scheduling and dispatch software effectively (e.g., TrackTik, WhenIWork, or similar).

Qualifications:

- 2+ years of experience in scheduling, dispatching, or coordinating staff (security industry preferred).

- Strong organizational and time-management skills.

- Excellent communication and interpersonal abilities.

- Proficient in scheduling software and Microsoft Office Suite.

- Ability to remain calm under pressure and manage multiple priorities.

- Willingness to work occasional evenings, weekends, or holidays if required.

What APS Offers:

At Advanced Professional Security, we believe our people are our most valuable asset. We offer a supportive and professional environment where your skills are recognized and rewarded.

Employee Benefits:

- Full Medical, Dental, and Vision Insurance

- 401(k) Retirement Plan with Company Match

- Paid Time Off (PTO) and Paid Holidays

- Career Growth and Advancement Opportunities

- Ongoing Training and Professional Development

- Supportive Management and Team Culture

Qualities We Look For:

- Dependability and commitment to excellence

- Strong problem-solving and critical thinking

- High level of integrity and professionalism

- Flexibility and adaptability in dynamic situations

- Strong team player with a proactive mindset

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