Service Desk Admin I

We invite you to Explore the Potential of being part of something Clearly Essential!

Compass Minerals (NYSE: CMP) is a leading global provider of essential minerals focused on safely delivering where and when it matters to help solve nature’s challenges for customers and communities. The company’s salt products help keep roadways safe during winter weather and are used in numerous other consumer, industrial, chemical and agricultural applications. Its plant nutrition products help improve the quality and yield of crops while supporting sustainable agriculture. Compass Minerals operates 12 production and packaging facilities with more than 1,800 employees throughout the U.S., Canada and the U.K. Visit compassminerals.com for more information about the company and its products.

Summary

The Service Desk Admin I will have a background in IT Service Management (ITSM), advanced troubleshooting skills for hardware and software issues, and a commitment to delivering exceptional customer service. This role requires a collaborative spirit, as you'll be working closely with team members and other departments to ensure seamless IT operations.

Essential Job Functions include, but are not limited to the following:

(Management reserves the right to add or modify the duties and responsibilities at any time.)

- Provide Tier 2 level service desk technical support for complex and advanced issues for our customers.

- This includes client hardware systems, mobile devices, computer peripherals, telecommunications equipment, and client/server/cloud application software. Additionally, 3rd party depot/warehouse support.

- Support may be over the phone, in person, or through chat/email.

- Integrate new technologies such as Chatbots and AI to help automate support requests for users and deliver answers quicker.

- Lead service desk projects, from planning, assigning tasks, and execution using our agile tools. This will require coordination with peers and delegation of work.

- Awareness of Compass Mineral’s Cybersecurity principles. Ensure best practices are followed, and that risks are identified and reported.

- User application support for on-premises and off-premises business applications (Active Directory, DSI MEP, E1, FAS, UKG, JWS, OTM, PC Miler, Power BI, RFID, Security Camera, Zoom, Office365, Exchange).

- Incident and service request ticket routing and problem identification.

- Configures, installs, and keeps client hardware and peripheral components such as monitors, keyboards, printers, and disk drives onsite or remotely.

- Print services management and troubleshooting.

- Maintain correct documentation, using our ITSM tool, of support tickets, processes, and solutions to enhance team knowledge and efficiency. Ensuring company safety and security standards are met.

- Proactively find opportunities for process improvements and contribute to the development of best practices within the team.

- Offers technical guidance, coaching/mentoring to team members. This includes cross-training fellow employees on systems operations and usage.

- Perform other related duties as required.

Minimum Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

- Experience supporting customers using phone, email, and in-person technologies

- Working knowledge of Active Directory users and computers

- Experience supporting Windows 10 and above desktops/laptops/tablets

- Experience with Citrix-supported environments

- Experience with Android and iPhone smartphones

- Experience supporting MS Office applications

Education and/or Experience

- Associate's degree or equivalent work experience required (2 years relevant experience may substitute for degree requirement)

- 0-2 years of IT service experience required

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Compass Minerals is an equal opportunity and affirmative action employer. We are firmly committed to making all employment-related decisions without regard to race, ancestry, ethnicity, color, religious creed or belief, national origin, sex (including sexual orientation, gender identity, and pregnancy and breastfeeding), age, military or veteran status, status as a qualified individual with a disability, genetic information, and any other characteristic protected by law. Learn more about equal employment opportunity laws at dol.gov. December 2025

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.