Customer Service Administrator

Customer Service Admin

Title: Customer Service Admin

Department: Home Services

Position: Full Time

Shift Schedule: Day

Exempt Status: Non-Exempt Hourly

About CDS Home Services: CDS Home Services is a leading provider of residential standby power and electrical solutions in the Mid-Atlantic region. For over 20 years, CDS Home Services has specialized in selling, installing, servicing, and maintaining home standby generators, helping homeowners prepare for power outages with turnkey backup power systems. As a trusted Generac dealer and Home Depot Service Provider, CDS installs hundreds of generators each year and supports customers through the entire process — from equipment selection and permitting to installation and warranty service. In addition to generator services, CDS offers a range of residential electrical services to support safe, efficient, and up-to-date electrical systems in the home. CDS Home Services operates throughout Maryland, Eastern Pennsylvania, Northern Virginia, and Delaware, delivering reliable solutions and peace of mind to its customers.

Our Mission: “Creating Customers by Servicing Customers”

Our Guiding Principles:

1. Put Safety First

2. Respect for Others

3. Treat Customer Orders Like Our Own

4. Deliverable Measurable Excellence

5. Pursue Relentless Improvement

About the Job

Home Services is seeking a dynamic professional to assist with administrative functions both in our service department and install department. This position will require constant contact with our customer base, subcontractors and field operations. In this role you will work in the Home Services Department. This role supports our service field operations along with the install department. This position will be supporting the daily operations of our business through coordination of a variety of internal and external client requests.

A successful applicant will be able to:

- Perform quality work within deadlines

- Interact and communicate professionally with internal and external customer groups

- Prioritize daily tasks in consideration to Organizational Strategic Goals

- Work independently while understanding the necessity for communicating and coordinating efforts with other employees and external customers

Essential Job Functions:

- Provide administrative support for the field service and install department.

- Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems of internal and external clients.

- Matching up weekly electrical paperwork and updating the system for billing.

- Receiving over quotes from the field and following up with customer with estimate.

- Calling the customer to remind them that their maintenance contract has expired.

- Working on dispatch board to schedule appointments.

- Scheduling appointments directly with customers.

Qualifications

- High School diploma or GED.

- One or more years administrative or customer service experience.

- Positive, can-do attitude.

- Excellent written and verbal communication skills.

- Excellent organizational and interpersonal skills.

- High attention to detail, exceptional accuracy, ability to work in a fast-paced work environment.

- Self-starter and able to work both independently and as a team.

Preferred Qualifications

- Associate’s degree

Supervisory Responsibility

This role does not have supervisory responsibilities.

Competencies

- Communication.

- Interpersonal Relationship Management.

- Critical Evaluation.

- Confidentiality.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, for 8+ hours per day, use hands to finger, handle or feel; and reach with hands and arms. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The employee must occasionally lift, push, pull and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, typing and use of wrists, hands, and fingers.

Travel

Little to no travel is expected for this position.

Work Environment

This job operates in an office environment. This role routinely uses office equipment such as computers, scanners, copiers, telephones. This position also operates near a warehouse environment, however only trained personally are permitted to access the warehouse environment while observing all safety procedures.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

- Referral program

- Vision insurance

Work Location: In person