Senior Field Service Engineer

Senior Field Service Engineer

Boston, MA

Trina Energy Storage Solutions

About Us

Trina Storage North America is the U.S. energy storage division of Trina Solar, a global leader in smart energy solutions. Our mission is to enable a clean and resilient energy future through fully integrated, cell-to-AC storage. We work with utilities, developers, and IPPs to reduce project risk, simplify procurement, and deliver bankable storage systems at scale.

Trina Storage offers unmatched supply chain strength, deep technical expertise, and a commitment to long-term partnership. Whether it’s launching next-gen products, entering new markets, or helping customers navigate complex interconnection and tariff environments, our team is driving innovation where it matters most.

Our team is passionate about clean energy, and we are committed to working with others to create a net-zero future.

For more information, please visit https://www.trinasolar.com/us/Storage/Solution.

About the Job

The Sr Field Service Engineer will travel to various job sites to commission systems, complete maintenance work, troubleshoot malfunctioning equipment, warranty service, and ensure energy storage systems are working to their full capacity. The ideal candidate will have previous experience in Industrial Maintenance. Energy storage experience is beneficial but not required.

This is a remote position, with travel to job sites in the surrounding area. Candidates must be located in the MA, CT, or RI region. Visa sponsorship is not available.

What you’ll be doing:

· Work independently and as a team to provide maximum customer experience and technical support to Energy Storage customers.

· Document site visits and product analysis to enable continuous improvement of troubleshooting procedures, product installations, and product robustness.

· Lead the execution of system commissioning.

· Conduct field activities under the Long-Term Service Agreement LTSA of each site. This includes preventive maintenance, corrective maintenance, firmware upgrades, mechanical upgrades and engineering modification.

· Actively engage in field dispatches as needed by key customers.

· Enter and maintain cases assigned until completion.

· Participate partner product training programs and be certified to service them.

· Actively engage in technical discussions with inverter and EMS partners to troubleshoot.

· Partner with other teams to ensure delivery of exceptional customer service, as needed.

· Investigate, respond to and generate reports on field incidents involving Trina batteries.

· Conduct basic and advanced log analysis on batteries and inverters.

Your Qualifications:

· 5+ years’ work experience in field service role or equivalent.

· Experience as a technician or engineer is required.

· Prior solar/energy industry experience preferred, or similar.

· Proven track record of completing tasks with minimum supervision.

· College or technical degree desired but not required.

· Strong customer service skills, able to communicate and present professionally and effectively.

· 50% - 75% local region travel (with occasional to other regions).

Why Trina Storage

Trina Solar and Trina Storage are global leaders in smart solar products and energy storage solutions. Our teams work to advance solar and energy storage solutions to solve the world's energy challenges. We seek to improve the lives of people around the globe, starting with the health, safety, and development of our own employees. Trina is committed to building a diverse and highly skilled workforce.

If you are excited about being a part of this working environment and think your professional skills and personal qualities match the job requirements, we look forward to receiving your job application. Successful applicants must be authorized to work in the USA without sponsorship. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, education, skills, and experience. Additional discretionary incentive may be available. Full-time employees are eligible for PTO, medical, dental and vision coverage, 401(k) plan and flexible spending accounts, subject to plan terms.

Equal Employment Opportunity

Trina Solar US (Company) is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. Trina Solar is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Vision insurance

Application Question(s):

- Do you have previous experience commissioning utility-scale or commercial solar and/or battery projects (250kWh or greater)? Please provide a brief answer:

Willingness to travel:

- 50% (Required)

Work Location: On the road