Senior Director of Retail Operations

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Senior Director, Retail Operations

Location: Remote (with travel)

Reports to: SVP, North America Land & Retail

Team Leadership: 2–3 direct reports with potential to scale

Lead the Future of Retail Fuel Operations

We are seeking a dynamic and strategic Senior Director of Retail Operations to lead and elevate our Retail Lease Consignment division. This is a high-impact leadership role responsible for driving operational excellence, ensuring brand and regulatory compliance, and enabling scalable growth across a national portfolio of fuel and convenience retail sites.

As the operational heartbeat of our retail business, you will serve as the primary executive liaison for site operators, vendors, and internal stakeholders—ensuring seamless execution, continuous improvement, and alignment with our broader commercial strategy.

What You’ll Lead & Deliver

Operational Excellence & Operator Success

- Serve as the executive point of contact for site operators, ensuring high-performance operations and exceptional customer experiences.

- Lead onboarding, training, and performance management programs to empower operators and drive consistency across locations.

Brand & Compliance Leadership

- Enforce adherence to major fuel brand standards and internal policies through regular audits and proactive coaching.

- Oversee environmental compliance, including tank inspections, spill prevention, and vendor coordination for repairs and testing.

Fuel & Site Readiness Strategy

- Support fuel pricing, inventory reconciliation, and system maintenance in collaboration with fuel operations teams.

- Lead turn-key site readiness for new and acquired locations, coordinating across real estate, construction, and compliance functions.

Growth & Innovation

- Identify and execute on opportunities for expansion—new markets, site development, marketing programs, and strategic acquisitions.

- Develop scalable operational frameworks to support long-term growth and profitability.

Cross-Functional Partnership

- Collaborate with Retail Sales, Real Estate, Finance, Legal, and Operations to align execution with strategic goals.

- Provide operational insights and data to support fuel sales, branding strategies, and broader business initiatives.

What You Bring

- Bachelor’s degree in Business, Operations, or related field (MBA preferred).

- 10+ years of progressive leadership in fuel, convenience retail, or multi-site operations.

- Proven track record in environmental compliance, fuel systems, and brand standards enforcement.

- Experience scaling retail operations, launching new sites, and leading cross-functional initiatives.

- Strong command of ERP systems, fuel pricing tools, and compliance platforms.

- Executive presence, with exceptional communication, leadership, and stakeholder management skills.

- A robust professional network within the fuel and convenience retail industry.

Core Competencies

- Strategic Leadership in Multi-Site Retail Operations

- Fuel Systems, Environmental Compliance & Brand Governance

- Growth Strategy & Market Expansion

- Site Development & Vendor Management

- Cross-Functional Collaboration & Business Alignment

#WFS

World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

World Fuel Services, Inc.