Retail Operations Specialist

Island Energy Services(IES) exists to make life better for everyone in Hawai‛i. We are proud to be a local company and a leader in the logistics and distribution of energy products through our network of six terminals and nearly 60 retail locations throughout Oahu, Maui, Moloka’i and Hawai’i islands. IES is the official licensee of the Texaco brand in Hawai‘i. www.texacoinhawaii.com. At the heart of IES, are our four core values: Kīnāʻole, Aloha, Lōkahi and Hoʻohana. These core values are embedded into how we work, live and achieve operational and financial excellence. IES’ strong commitment to a Culture of Excellence are embodied through our action of the 4 B’s: how we Believe, Behave, Belong and Become.

E KIPA MAI!

Island Energy Services (IES) is a locally managed and headquartered company offering attractive and stable career opportunities within Hawai’i’s highly competitive energy sector. We are proud to be a local company and a leader in the logistics and distribution of energy products through our network of six terminals and 50 (and growing) retail locations throughout Oahu, Maui, Kauai, Moloka’i and Hawai’i islands. IES is the official licensee of the Texaco brand in Hawai‘i. IES’ success is derived from our management’s keen understanding of what it takes to remain as a highly innovative business, placing significant emphasis on four key company values: “Kīnāʻole” – to do the right thing, “Aloha” – having respect for people, “Lōkahi” – teamwork, and “Hoʻohana” – work purposeful with intention. These set of values set employee performance standards and are imbedded in our decision-making process through execution of work deliverables. IES’ strong commitment to a Culture of Excellence are embodied through our actions of the 4 B’s: how we Believe, Behave, Belong and Become. To achieve this culture, IES employs a highly-trained, highly-skilled, dedicated and passionate work force that collectively operates, enhances and strategically drives both our Retail and Terminal Logistics business units.

Under the general supervision of the Retail Operations Manager, the ROPS will support all aspects of Retail Operations for COCOs (Company-Owned/Company Operated) stations. Incumbent must be able to use creativity and critical thinking skills to lead, motivate, drive and empower a diverse workforce.

Desired competencies include: familiarity with retail service stations and convenience store assets and operations preferred or equivalent similar experience with commercial retail businesses. Ideal candidate must be able to establish priorities under tight deadlines and have a proven history as a motivated, self-starter who can drive multiple projects and priorities within a fast-paced environment.

ESSENTIAL FUNCTIONS

Operations Management Oversight

- Lead and drive the day-to-day operations of the company-operated retail stations. Will require after-hours support with little advance notice.

- Provides supervision to Store Managers through coaching, professional development, performance management and resilience.

- Work hand in hand with Branding, Advertising and Merchandising team members in the implementation of merchandising programs, image enhancements and customer service programs (including promotions, in-store merchandising, point of purchase materials, and analysis of promotional results).

- Lead and work with Store Managers on operational issues including safety, security, regulatory compliance, sales, operations, labor scheduling process, safe food handling and quality control.

- Responsible for maintaining operational compliance for all permits, licenses, certifications and training.

- Ensure all station compliance documentation received on time and reviews for any questionable events.

- Assist with responding to and resolving customer complaints.

- Conduct station inventory and compliance audits.

- In collaboration with HR, coordinate hiring and recruitment efforts to ensure a positive employee experience at the station level.

- In collaboration with Station Managers, drive and execute regular events to include; customer appreciation, credit card solicitation and other promotional events.

- Responsible for P&L and other monthly data and distributes to Station Managers.

- As needed; conducts data analysis of station trade areas, competitors, and customers.

Management of Back Office System Support

- Identify item scan errors by working with Station Managers and PDI Pricebook Support services to resolve.

- Pull monthly station reports and distributes to key stakeholders including station managers and account managers.

- Pull ad-hoc reports as needed to support account managers.

- In collaboration with station managers and marketing and merchandising team, ensure proper execution of pricing, price changes, and monthly promotions.

- Ensure station managers are properly entering daily paperwork through PDI Enterprise back-office system.

- Use PDI Enterprise system to regularly monitor and identify stations that are out of compliance with respect to management of station cash and inventory levels.

Admin Support

- Manage station signage and hardware as needed and coordinates installation with maintenance department.

- Coordinate in-store equipment replacement with maintenance department as needed.

- Manage a re-order inventory system to include; Order and delivery of office supplies, equipment or other business-related items to stations as needed.

- Prepare, print and distribute in-store promotional signage to stations as needed.

OTHER DUTIES

1. Champions safety, reliability and incident and injury free operations. Maintains commitment to a high standard of safety, complies with all safety laws and IES safety policies/rules, and reports actual and potential safety violations to appropriate management personnel. As a supervisor, trains, mentors and coaches employees regarding safe work practices and documentation. Reports any unsafe or hazardous condition and initiates corrective action.

2. Teamwork – Collaborate with other Operations team members, Business Consultants and Business Development staff to ensure business results are delivered on time, within budget and with a high degree of quality. Works effectively with coworkers and others by sharing ideas in a constructive, positive manner, listening to and objectively considering ideas and suggestions from others, keeping commitments, keeping others informed of work progress and issues; addressing problems and issues constructively to find mutually acceptable and practical solutions, and respecting the diversity of the IES workforce in actions, words, and deeds.

3. Manages People – Evaluates employee performance, counsels employees as necessary and established performance improvement planning and activities. Oversees training of assigned personnel and time keeping. Makes time for staff; provides regular performance feedback and develops direct report’s skill and competency. Encourages growth, solicits feedback (internal and external). Leads by example. Responsible for annual performance reviews of direct reports.

4. Drives a high degree of excellence by proactive initiative to update and maintain operating standards, emergency procedures and any other documents as needed.

5. Leads and manages a variety of special assignments in areas such as converting stations to COCO, providing process documentation for Management System of Excellence, COCO career path initiatives/succession planning.

6. Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience

1. High School Diploma or Equivalent.

2. Five to ten years of progressive experience in C-Store management or other operations experience in Retail, Hospitality, Restaurant or Fast Food .

3. Proficient skills in Microsoft Office Products such as Word, Excel, Access and Power Point.

4. Proven experience dealing with confidential and proprietary information.

5. Ability to lead, execute, modify and implement business programs.

6. Ability to analyze sale trends, financial performance, market dynamics and industry trends to improve profitability of business units.

7. Valid driver’s license in good standing. Frequently drives to various station locations and off-site meetings.

8. This position is considered safety sensitive.

Skills

1. Ability to uphold to strict ethical standards: integrity, objectivity, and confidentiality.

2. Proficient Microsoft Office Suite skills, including editing and proofreading.

3. Ability to maintain automated and manual record keeping systems.

4. Strong sense of team spirit and ability to transfer it to others.

5. Ability to work independently.

6. Ability to evaluate information and exercise good judgment in making decisions.

7. Ability to maintain high level of confidentiality.

8. Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information as appropriate.

9. Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

10. Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills. Ability to provide excellent customer service and customer relations.

11. Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.

12. Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

13. Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

14. Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.

15. Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

16. Safety and Security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

Preferred Qualifications

1. Associate degree Preferred.

2. Retail Industry Background. Overall Knowledge Of Retail Store Operations And Merchandising Is Desirable.

3. Ability To Learn and Use PDI Enterprise (Retail Back Office Software Program).

4. Project Management Experience Is Desirable.

Other Requirements

1. Willingness to commit to The Island Way (IES core values of): Kīnāʻole, Aloha, Lōkahi and Hoʻohana

2. Pass background check including periodic job-related physical abilities testing as required.

3. Must be able to obtain a Transportation Worker Identification Card (TWIC) within sixty days of hire.

4. This is a safety sensitive position and random drug testing is required.

5. Valid driver’s license with clean abstract.

6. Willingness to devote the time as needed to meet project and task deadlines.

7. Willingness to maintain or increase skills.

PAY AND BENEFITS:

Island Energy Services offers a competitive salary that commensurate with qualifications and experience. The hiring salary range for this position is $80,000 to $120,000. IES offers a comprehensive health and welfare package to include up to full family medical, dental and vision from day one of employment, paid vacation, paid sick leave, holidays, 401k plus generous employer matching, group life and AD&D, supplemental voluntary insurance options, flexible spending, and much more!

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands, hands to finger, handle, or feel objects, tools or controls to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and /or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.

SPECIAL REQUIREMENTS

Employment is contingent upon successfully passing an employee reference check, drug test, criminal background check and a five-year motor vehicle history check. This is an exempt position under FLSA regulations.

It is the policy of this Company to hire only U.S. citizens and noncitizens who are authorized to work in this country. As a condition of employment, you will be required to produce original documents establishing your identity and authorization to work, and complete the U.S. Citizenship and Immigration Service's Form I-9

Island Energy Services, licensee of the Texaco brand, is an equal opportunity, at-will employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.