Senior Director, Commercial Operations

Description

POSITION DESCRIPTION:

Qcells Service Solutions (QSS) is a residential solar asset operations and maintenance (O&M) platform powered by Qcells, focused on performance optimization and long-term asset reliability.

QSS is responsible for establishing design standards and installation guidelines for EnFin TPO portfolios, while delivering specialized quality assurance (QA/QC) review services. The team provides proactive asset monitoring and issue resolution, ensuring maximum system performance, enhanced homeowner experience, and optimized returns for capital investors.

We are seeking a Senior Director, Commercial Operations to join our Residential Business Operations team, responsible for leading commercial strategy, partner performance, and contract execution across the residential energy portfolio. This role will own key external relationships, drive revenue optimization, and ensure scalable commercial frameworks that support long-term growth.

The ideal candidate brings deep experience in renewable energy, residential solar, or asset-backed businesses, with a strong understanding of financing structures, partner ecosystems, and investor expectations. This role will work closely with finance, legal, asset management, operations, and executive leadership to drive alignment, performance, and profitability.

RESPONSIBILITIES

1. Commercial Relationship Management

- Own and manage strategic relationships with installers, financiers, servicing partners, and third-party vendors

- Serve as executive point of contact for key accounts, ensuring alignment on performance, SLAs, and growth initiatives

- Identify opportunities to expand partnerships, improve margins, and enhance service delivery

- Collaborate cross-functionally with operations, asset management, and finance teams to drive partner performance

2. Contracts & Commercial Structuring

- Lead negotiation, structuring, and execution of complex commercial agreements (MSAs, servicing agreements, financing agreements, etc.)

- Develop standardized contract frameworks, pricing models, and risk mitigation strategies

- Partner with legal to ensure contracts align with regulatory requirements and company risk tolerance

- Continuously optimize contract terms to improve profitability and scalability

3. Investor Relations & Reporting

- Act as a primary commercial liaison for tax equity investors, lenders, and capital partners

- Support investor reporting, presentations, and ongoing communications related to portfolio performance

- Collaborate with finance and asset management to ensure accurate, timely delivery of investor materials

- Assist in capital raises, diligence processes, and structuring of new investment vehicles

4. New Products & Commercial Strategy

- Lead development and commercialization of new products (e.g., service offerings, asset management solutions, financial products)

- Evaluate market opportunities and build business cases for new revenue streams

- Coordinate go-to-market strategies across sales, marketing, and operations

- Monitor industry trends, regulatory changes, and competitive landscape to inform product roadmap

5. Team Leadership & Cross-Functional Execution

- Build and lead a high-performing commercial operations team

- Establish KPIs, reporting frameworks, and performance metrics across commercial functions

- Drive alignment across departments including finance, legal, operations, and asset management

- Foster a culture of accountability, innovation, and continuous improvement

REQUIRED QUALIFICATIONS

- 10+ years of experience in commercial operations, finance, or business development, preferably in renewable energy, solar, or asset management

- Strong experience negotiating and managing complex commercial contracts

- Demonstrated success managing institutional investor or capital partner relationships

- Experience launching or scaling new products or services

- Deep understanding of residential solar economics, financing structures (TPO, leases, PPAs), and asset lifecycle management preferred

- Exceptional communication, negotiation, and executive presence

PREFERRED QUALIFICATIONS

- Advanced degree in business, finance or engineering

- 5 years of residential solar experience

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

- This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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