Retail Customer Service Representative

Job description

McKenzie Glass is seeking a Retail Customer Service Representative to join our team. As a Retail Customer Service Representative, you will be instrumental in assisting customers both in person and over the phone. Additionally, you will be tasked with ordering materials, providing measurements, receiving deliveries, cutting glass, and helping with various office tasks.

The primary list of skills and responsibilities is as follows:

Duties and Responsibilities for Retail Customer Service Representative:

● Answer phones

● Greet Customers and keep front lobby tidy

● Use a tape measure and measure product for customers

● Write Estimates, Work Orders, and PO’s in our Glass Manager program

● Scan, print, and fax documents

● Take payments - Cash/Credit card

● Lifting materials up to 75 lbs - including glass, materials, and other packages

● Cut Glass

● Intake customers’ glazing needs

● Repair, replace, or build customers related glazing needs

● Receive & check-in daily orders/deliveries

● Manage glass & parts inventory

● Maintain cleanliness & operation of shop, office, & property

● Keeping up maintenance of shop vehicles and company tools

● Delivery and pick up of glass, parts, and paperwork as needed

● Other duties as assigned

Skills and Qualifications for Retail Customer Service Representative:

● Must have great customer service skills

● Demonstrate an ability to learn new programs quickly

● Prior phone experience preferred but not required

● Prior glass cutting experience preferred but not required - training to be provided

● Previous accounting experience preferred but not required

● Construction background preferred but not required

● Fork lift experience preferred but not required - training to be provided

● Clean driving record required.

● Preemployment drug testing required. Ongoing random drug testing.

Job Details for Retail Customer Service Representative:

● Temporary to Hire - initial hire through temporary agency.

● Holiday and Vacation pay after 90 days

● No health/retirement benefits during temp period

Benefits after the temporary period

● Health, Dental, Vision Insurance (Premium 100% employer paid)

● Paid Time Off

● Holiday Pay – 9 days

● 401K

● Profit Sharing

Work Schedule:

Monday - Friday

7:00AM - 4:00PM

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

Shift:

•

Day shift

Work Location: In person

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

Shift:

Work Location: In person