ZNDUS, Inc

Customer Service Representative

Statesville, NC

Full-time

$41,600-$43,680

About This Job

Customer Support Representative

Company Overview:

ZND is the largest domestic fully automated global manufacturer of temporary fence panels, catering primarily to the temporary fence rental market and temporary fence distribution channels. Our high-quality fence panels are widely used by fence contractors for temporary fence installations. ZND has successfully executed an aggressive growth strategy over the last ten years and entered the US market actively producing in North Carolina and California. The company has a long history of innovation, continuous improvement, safety, and quality.

Job Summary:

The Customer Support Representative is responsible for communicating nationwide with customers and Business Development Managers, understanding their needs, and ensuring a smooth quote and order process.

Responsibilities:

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Maintain efficiency and compliance with all company policies.

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Maintain a positive and professional attitude toward customers and colleagues.

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Respond promptly to inquiries; communicate through various channels.

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Apply comprehensive knowledge of product line for communicating with customers, potential customers and Business Development Managers.

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Keep records of customer interactions, transactions, comments, concerns, documentation, and follow up.

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Answer incoming calls, communicate, and coordinate with colleagues, as necessary.

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Maintain records, documentation, and files pertaining to customer service and logistics.

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Process quotes and orders.

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And other duties as assigned.

Required Skills/Abilities:

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Excellent verbal and written communication skills

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Excellent customer service skills and problem-solving abilities

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Excellent organizational and time management skills with ability to meet deadlines.

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Ability to prioritize, multi-task, and manage time effectively.

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Ability to function well in a high-paced and at times stressful environment.

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Basic understanding of how to operate standard business equipment.

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Proficient with Microsoft Office Suite or related software.

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Ability to communicate with supervisors, peers, subordinates and customers in a professional manner.

Education and Experience:

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High school diploma or equivalent required; Associate degree in office administration or related field preferred

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At least three years of administrative and customer service experience is required.

Physical Requirements:

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Prolonged periods sitting at a desk and working on a computer.

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Must be able to lift fifteen pounds at a time.

Job Type: Full-time

Pay: $20.00 - $21.50 per hour

Expected hours: 40 per week; Monday through Friday, 830am to 5pm

Benefits:

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Company matching 401(k) plan

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Dental insurance

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Health insurance

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Vision insurance

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Paid time off

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Nine paid holidays and paid vacation plans.

Work setting:

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In-person

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Office

Ability to commute/relocate:

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Statesville, NC 28625

Job Type: Full-time

Pay: $20.00 - $21.50 per hour

Expected hours: 40 per week

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Health insurance

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Paid time off

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Vision insurance

Shift:

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Morning shift

Work Location: In person

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