Texan Restrooms, LLC.

Customer Service Representative

Stephenville, TX

Full-time

$31,200-$35,360

About This Job

Summary

As a Customer Service Representative, you will be integral to delivering outstanding client support and enhancing customer satisfaction. Reporting to the Office Manager, your core responsibilities will include managing inquiries, providing solutions, and ensuring effective communication. Your proficiency in English and customer service will be essential, while your premium skills in communication and sales will enable you to cater to all customers. Additionally, your relevant skills in Microsoft Office and data entry will support efficient service delivery. Join our team to make a meaningful impact in a fast-paced environment dedicated to exceptional customer care.

Core Responsibilities:

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Answering inquiries: CSRs respond to customer questions about products, services, and customer requests.

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Providing information: CSRs offer details about products, services, and company offerings.

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Taking orders and processing payments: In some cases, they handle transactions and payments.

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Handling returns and exchanges: They assist customers with deliveries and pick ups of new equipment.

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Maintaining records: CSRs document customer interactions and transactions.

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Escalating issues: They refer complex issues to supervisors to ensure customer satisfaction is exceeded.

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Providing technical support: Some CSRs may also offer basic technical support and or billing questions to customers.

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Promoting customer satisfaction: Their goal is to ensure customers are satisfied with their interactions and experience.

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Customer Follow up: Following up with clients or customers by phone or email to check that they’re still satisfied with the services they are receiving.

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Knowledge about Company Offerings: Letting patrons know about additional products or services that might benefit them with their event or job site.

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Interpersonal skills: to ensure positive interactions with customers.

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Analytical and problem-solving skills: to diagnose problems and recommend effective solutions.

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Multitasking: to work on multiple issues at one time.

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Active listening and communication skills: to handle patrons who may be upset

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Time-management skills: to respond to customer emails and calls promptly and effectively.

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Teamwork: to collaborate with coworkers and management.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 – 45 per week

Benefits:

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On-the-job training

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Paid time off

Shift:

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8 hour shift

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Day shift

Ability to Commute:

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Stephenville, TX 76401 (Preferred)

Ability to Relocate:

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Stephenville, TX 76401: Relocate before starting work (Preferred)

Work Location: In person