Customer Service Representative

Aker Doors has proudly been servicing the Twin Cities metro area since 1977. We have built our business on integrity and personal relationships. Our commitment to our customers is simply “Quality products at a fair price”. We are seeking an experienced Service Logistics Coordinator to schedule our Garage Door Installers and Service Technician in the field.

General Purpose of Job

The Customer Service representative will have a working knowledge of garage door service and repair procedures and be responsible for answering phones and assisting in scheduling installation and service staff for Aker Doors. They will prioritize service jobs to make sure that they are completed in a timely manner. They will spend a significant amount of time answering phone calls and processing work-orders for the service technicians and installers.

PART-TIME Hours 7:00am - 12:00pm OR 11:00am - 4:00pm (25 hours per week - Monday through Friday).

Essential Duties and Responsibilities

● Daily communication with coworkers and customers to schedule service/installations. Contacting customer prior to install, interacting with service staff during install (if needed) and (at times) collecting payment after install.

● Utilize critical thinking skills to devise plans of action for scheduling and assess (and modify) those plans regularly. Anticipate problems before they happen and have plan of action ready. There are many variables (multiple orders, people, and product), the scheduler will be in a fast-paced, and ever changing environment.

● Oversee customer relations to ensure that service expectations are met or exceeded.

● Possess a positive attitude and have the ability to train, coach and mentor service team staff in superior customer service skills and provide feedback on performance.

● Generates estimates, sales orders, and invoices for installation and service using the Viking software. Sending invoices to customers and collecting/recording payment from customers.

● This position will be required to learn the Aker Doors products we sell and be able to assist customers in product selection over the phone.

● Hours will generally be 7:00AM - 12:00PM OR 11:00AM - 4:00PM. Under special circumstances, additional hours may be needed or changed seasonally. This position may have the opportunity to grow into a full-time position (32+ hours per week).

● Other duties as assigned.

Skill, Competency, and Experience Requirements

● High school diploma or GED required.

● Two (2) years of installation-service and/or scheduling experience preferred.

● Superior communication and customer service skills needed.

● Superior organizational and problem solving skills needed

Aker Doors is an Equal Opportunity Employer. We offer our employees a great place to work in a friendly environment with competitive pay. Part-time employees receive PTO and may participate in the 401K. Full-time is defined as 32 or more hours per week and a full array of benefits will then be accessible.

Job Type: Part-time

Pay: $21.00 - $23.00 per hour

Expected hours: 25 per week

Benefits:

Shift:

Work Location: In person