Customer Service Representative

Job Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our customers.

Duties:

- Receipt of cash payments, daily balance of cash receipts

- Perform data entry tasks accurately and efficiently

- Respond to customer inquiries and account requests

- Utilize phone etiquette skills to ensure positive customer interactions

- Open/Close Service Order requests

- Dispute/complaint resolution

- Receive Emergency calls/dispatch

- Filing and a variety of other office related tasks as requested

Experience:

- Prior experience in a customer service role is preferred but not required

- Ability to analyze customer needs and provide appropriate solutions

- Strong communication skills in English, both verbal and written

- Proficiency in data entry tasks with attention to detail

Benefits:

- Medical and Dental Insurance, paid time off, sick leave

- Opportunities for career growth and advancement within the company

- Profit sharing and 401 (k) savings plans

Requirements:

- High School Diploma or GED

- Excellent phone etiquette skills

- Computer skills, customer service experience, and experience balancing payment receipts are preferred but not required

We are regulated by the DOT, therefore all applicants must pass pre-employment and random drug screens.

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: 40 per week

Benefits:

Shift:

•

Day shift

Work Location: In person