Customer Service Representative

Build Your Career. Build America’s Future.

Vulcan Materials Company is the nation’s largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it’s more than starting an exciting career – you get to make a difference for millions of people every day across the country.

When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.

What You’ll Do:

Act as Contact for Sales Personnel. Maintain positive working relationships with internal sales personnel and work with them to resolve potential adjustment issues. Proactively identify potential issues and follow up with appropriate parties to resolve timely.

Serve as the Credit & Billing Specialist in Sales Service Center: Manage workload throughout month to ensure timely completion of rebills and adjustments. Communicate and maintain close working relationship with corporate accounts receivable team. Work with Sales Service Center to continuously improve processes and reduce frequency of billing adjustments.

Manage credit & rebill process. Submit credit/rebill invoices and AR adjustments in appropriate systems. Work with internal sales personnel to revise customer invoices and ensure accuracy of customer’s account. Identify and track key performance indicators focused on rebills & adjustments. Maintain excellent internal and external customer service. Assist with other closing, reporting, and reconciliation tasks as applicable.

Additional Responsibilities. Other duties as assigned.

Skills You’ll Need:

Education. Must have a high school diploma or GED.

Experience. Must have a minimum of 3 years experience in customer service.

Functional Knowledge. Must have knowledge of products, concepts, practices, and procedures.

Technology Skills. Must be proficient with Microsoft Word and Excel.

Language Skills. English/Spanish bilingual is preferred.

What You’ll Like About Us:

Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.

Safe. We are an industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.

Meaningful Work. What sets us apart is the work we do impacts daily lives – and every employee contributes.Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.

Health Benefits. Medical, Dental, Vision programs, plus much more.

Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.

Prepare for the Future. 401(k) with company match and contribution.

Training and Development. We see our development programs, and helping our employees meet their goals, as a key part of our business.

Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.

NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERS

Vulcan Materials Company has an internal recruiting department. Please review our policy as it relates to the use of temporary staffing agencies, placement services and professional recruiters.

Job Customer Service

Primary Location Georgia-Atlanta

Organization GM - EAD DIV OH

Schedule Full-time

Job Posting May 21, 2025, 12:50:20 PM