Customer Service Representative

JOB REQUIREMENTS: WPS, a subsidiary of WEC Energy Group, is seeking

Customer Service Representatives in our Green Bay, WI location. Pay &

Benefits: Starting pay is $21.96 and offers regular increases per the

bargaining agreement. Benefits include: Medical/Dental/Vision Plan 401K

Plan Paid Time Off Paid Holidays Job Summary Do you enjoy guiding

customers and taking control of various situations in order to resolve

issues efficiently while giving customers what they need? If so, a

career at Wisconsin Public Service in the Green Bay Customer Care Center

may be a fit for you! We focus on first contact resolution to ensure

customer satisfaction, as our #1 goal. This position has a direct impact

on the energy that people in our communities use every day. As a

Customer Service Representative, you will be responsible and empowered

to take on questions and concerns from our customers. The Customer Care

Center operates 24/7 to ensure customers have energy related solutions.

Various shifts are available and candidates must be flexible and

available to work any shift that is assigned to them. Please join us and

apply today! Tentative Start Date: July 14, 2025 Job Responsibilities

Handle residential inquiries relating to billing, payment, mobile app,

website and customer moves Receive Operations type calls (gas and

electric emergency, outage and gas emergency/inquires) Receive general

and miscellaneous inquiries Use CIS to maintain current and accurate

customer information which will be accessed by other departments May

also perform other miscellaneous duties and special projects as assigned

Minimum Qualifications High School Diploma, HSED or GED 1+ years

Customer Service and/or Customer Relations (billing, credit, payment)

Must be able to work and adapt to various hours/shifts and a changing

schedule Availability for 24 hour call out for storm trouble call

Handling Is Also Required Preferred Qualifications Previous Care Center

experience Previous office/clerical experience Previous experience

working in a union environment Strong communication skills with the

ability to be empathetic with customers Able to confidently multitask

with different systems while on the phone with customers Proficient with

Microsoft Office products Ability to use good judgement in making

decisions Testing Requirements Selection System for Customer Service

(SACS): This test is a multitasking simulation that places the candidate

in a realistic environment and directly measures the candidate's

ability to switch among... For full info follow application link. "WEC

Energy Group and its subsidiaries are Equal Opportunity / Affirmative

Action employers. All qualified applicants will receive consideration

for employment without regard to race, color, religion, sex, sexual

orientation, gender identity, national origin, disability, protected

veteran status and any other protected class. EEO/AA policies and

statements" * APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/095357338A434A66