Shafer Heating & Cooling LLC

Customer Service Representative

LocationHillsboro, OH
Job TypePart-time, Full-time
Salary$45,000

About This Job


NOW HIRING: CUSTOMER SERVICE REP (CSR)

Be the First Voice. Set the Standard. Change the Game.

At Shafer Heating & Cooling, we don’t do “average.” Our front line — YOU — sets the tone for every customer experience. If you’re not just looking for a job, but for a mission, keep reading.

We’re looking for a rockstar communicator who thrives in pressure, owns their role, and makes every call count. Sound like you?


WHO YOU ARE:

You’re sharp, focused, and love helping people.
You can juggle multiple priorities without dropping the ball.
You’re calm under fire — and a problem-solver by instinct.
You don’t make excuses — you make things happen.
You speak clearly, listen deeply, and follow through without fail.
You take pride in being dependable, detail-oriented, and proactive.


WHAT YOU’LL DO:

Answer inbound calls with confidence and care.
Schedule service/sales calls with precision and urgency.
Communicate clearly with team and customers — you’re the glue that holds it all together.
Follow scripts, procedures, and systems — while staying human.
Create WOW moments that customers talk about long after the call ends.


WHAT WE OFFER:

Competitive pay + performance bonuses — earn what you’re worth.
Paid training and mentorship — we invest in A-players.
Health insurance, PTO, retirement plan.
A tight-knit team that plays hard, works harder, and has your back.
Clear growth path — we promote based on results, not politics.


WHO SHOULD NOT APPLY:

If you freeze under stress or “just need a paycheck.”
If showing up on time is optional in your world.
If you avoid accountability or don’t like feedback.


THE BOTTOM LINE:

This role is mission-critical. You are the first impression, the calm in the storm, and the voice customers remember.

If you want to make a real impact and grow with a company that’s going places — this is your shot.


Apply now. Let’s build something great.


Job Types: Full-time, Part-time


Pay: From $45,000.00 per year


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance


Shift:

Day shift
Rotating shift


Work Location: In person

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