NOW HIRING: CUSTOMER SERVICE REP (CSR)
Be the First Voice. Set the Standard. Change the Game.
At Shafer Heating & Cooling, we don’t do “average.” Our front line — YOU — sets the tone for every customer experience. If you’re not just looking for a job, but for a mission, keep reading.
We’re looking for a rockstar communicator who thrives in pressure, owns their role, and makes every call count. Sound like you?
WHO YOU ARE:
•You’re sharp, focused, and love helping people.
•You can juggle multiple priorities without dropping the ball.
•You’re calm under fire — and a problem-solver by instinct.
•You don’t make excuses — you make things happen.
•You speak clearly, listen deeply, and follow through without fail.
•You take pride in being dependable, detail-oriented, and proactive.
WHAT YOU’LL DO:
•Answer inbound calls with confidence and care.
•Schedule service/sales calls with precision and urgency.
•Communicate clearly with team and customers — you’re the glue that holds it all together.
•Follow scripts, procedures, and systems — while staying human.
•Create WOW moments that customers talk about long after the call ends.
WHAT WE OFFER:
•Competitive pay + performance bonuses — earn what you’re worth.
•Paid training and mentorship — we invest in A-players.
•Health insurance, PTO, retirement plan.
•A tight-knit team that plays hard, works harder, and has your back.
•Clear growth path — we promote based on results, not politics.
WHO SHOULD NOT APPLY:
•If you freeze under stress or “just need a paycheck.”
•If showing up on time is optional in your world.
•If you avoid accountability or don’t like feedback.
THE BOTTOM LINE:
This role is mission-critical. You are the first impression, the calm in the storm, and the voice customers remember.
If you want to make a real impact and grow with a company that’s going places — this is your shot.
Apply now. Let’s build something great.
Job Types: Full-time, Part-time
Pay: From $45,000.00 per year
Benefits:
Shift:
Work Location: In person