Regional Field Service Director - Willoughby

Integrated Mill Systems (IMS) is a process automation solutions provider. IMS designs, builds, programs, and implements Level 1 control systems, primarily in support of the metals producing and processing market, providing a wide range of equipment and services for both new and retrofit projects. We are an award winning Automation Company that is passionate about the work we do, takes pride in our project outcomes, and highly values our reputation.

Pay:

$100,000 -$140,000

Schedule:

Monday - Friday

On-Call

Experience Level:

8 years in a consulting, engineering, business development, or account management enviroment.

Requirements:

Engineering degree or Advanced degree in Engineering.

Previous working knowledge in the Heavy Industrial Automation, preferred.

Position Overview:

Regional Field Service Director will drive growth in the heavy industry sectors. The ideal candidate will have a proven track record in multi-unit, regional business development and/or sales, with a deep understanding of the market to identify and capitalize on new business opportunities within the metals industry. This position will play a significant role in business generation for the entire IMS/SMS portfolio for service, relevant to the Heavy Industry market. They will work closely with IMS and SMS Sales in the target markets on technical, contractual, and commerical opportunities.

Primary Duties:

Responsible for driving sales and revenue for the Service Group

Developing, monitoring, and tracking KPIs regularly to evaluate the performance of territory and customers

Conduct thorough account research to identify new business opportunities and market trends in the Heavy Industrial sector and provide feedback and information to Sales Leadership.

Ability to coordinate multiple technical experts across all IMS/SMS divisions to provide technical support to named accounts. Collaborate with other IMS and SMS field resources to leverage the power of the entire IMS/SMS portfolio

Build, maintain, and drive strong, long-lasting client relationships through regular communication and exceptional customer service with plant managers, maintenance managers, asset managers, etc.

Coordinate business opportunities / projects across all internal sales channels and to ensure the successful execution of services.

Responsible for lead generation activities.

Conduct thorough account research to identify new business opportunities and market trends in the Heavy Industrial Service sector.

Maintain accurate and up-to-date records of client interactions and transactions in the CRM system, covering direct and indirect business for the target industries.

Coordinating customer support hand in hand with other departments’ logistics, product management, offer management, and marketing

Responsible for Contract Management including discussing, negotiating, and tracking such agreements

Coordinate with IMS/SMS marketing teams on service-related marketing strategies for print, social media, and/or trade shows.

Assist with driving operational growth of the service department within other IMS/SMS offices and territories.

Utilize and maintain expertise in the Resource Management and Project Management tools as well as the ERP system.

Qualifications:

Strong understanding of the Heavy Industrial Market, including market dynamics, key contacts, and regulatory environment.

Strong executive presence and communication skills to engage with senior leaders.

Proven success in operating with multiple channels to market, including direct sales, distributors, and system integrators.

Ability to work effectively in a team environment, working with direct and matrixed resources to ensure customer satisfaction and profitable growth.

Entrepreneurial mindset, willing to take measured risks and act with a sense of urgency without sacrificing excellence.

Ability to work in both domestic and international (virtual) teams.

Ability to travel up to 50%.

Essential Elements/Job Functions Assessment:

Physical:

Seeing General

Close Vision

Color Perception

Hearing and Listening

Clear Speech Simple / Complex

Touching: Dexterity / Hand / Finger

Walking

Lifting/Carrying - 50 lbs

Pushing

Pulling

Typing

Climbing Flights

Kneeling

Stooping

Bending

Sitting

Standing

Driving

Stress Factors:

High Pressure

Mental Requirements:

Reading - Simple / Complex

Writing - Simple / Complex

Perception/Comprehension

Memorization

Clerical

Analyzing

Math Skills

Judgement

Decision - Making

Work Environment:

Work Alone

Works with Others

Works Around Others

Verbal Contact with Others

Face-To-Face Contact

Shift Work

Extended Day

Inside

Noise (Up to 85-105 dB)

Vibration

Mechanical Equipment

Electrical Equipment

Pressurized Equipment

Burning Materials

Moving Objects

Equipment:

Computer

Keyboard

Mouse

Phone

Calulator

Competitive Benefit Package:

We offer a competitive benefits package including:

401(k) Safe Harbor Match

Medical (PPO & HSA)

Dental

Vision

Life Insurance

AD&D Insurance

Flexible Spending Account

Health Savings Account

Short-Term Disability

Long-Term Disability

Allstate: Accident & Critical Illness Plans

Work Site benefits

Paid Time Off options (PTO & Vacation)

Paid Holidays

IMS is an Equal Opportunity Employer:

Candidates are subject to reference checks, credit, criminal background and DMV checks, assessments, and drug screen. EOE/M/F/Vets/Disability