Director of District Services

Join Inframark's Community Management Services Team!

At Inframark Community Management Services, you’re not just starting a job — you’re building a career. We serve hundreds of master-planned communities and districts with top-tier support, and we invest just as much in our employees. Join a dynamic, innovative team where your growth and success matter. Grow Your Career. Build Stronger Communities.Apply Today!

Why Work for Inframark?

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.

JOB FUNCTION / PURPOSE

The Director of District Services involves overseeing and managing various aspects related to new and existing districts and client relations and will report directly to the Vice President of District Services.

PRIMARY RESPONSIBILITIES

- Lead new business development activities and contract negotiations, as well as securing renewals and scope expansion.

- Formulate and implement project goals, strategies, and SOPS.

- Manage team related to hiring, on-boarding, performance management, utilization, training, development, salary, promotions, transfers and terminations. Coach individual and team performance and improvement.

- Ensure overall customer satisfaction and manage client communications.

- Develop and execute a comprehensive client relations strategy aligned with the company’s goals.

- Cultivate and maintain strong relationships with boards, developers and vendor partners in the industry.

- Act as a bridge between clients and the company, addressing their needs and concerns.

- Respond to client and vendor concerns as needed within 24 business hours.

- Develop and maintain documentation, tutorials, and educational materials for boards and company staff.

- Establish key performance indicators (KPIs) to measure the effectiveness of district services.

- Provide leadership and developmental coaching to enhance teams’ professional development.

- Other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS

Education/Experience: Bachelor degree and/or 7-10 years related industry experience. Minimum 5 years of leadership experience.

Licenses/Certifications: Valid Driver’s License.

Technical: Knowledge of government accounting, assessment methodologies and familiarity with industry best practices. Advanced proficiency with Microsoft Office applications & internet. Ability to interpret analytical results.

Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborate with others. Asks for constructive feedback. Promotes a culture of diversity, respect & accountability.

Problem Solving & Quality: Pays attention to detail. Identifies & solves complex issues. Thinks “big picture” when assessing problems/opportunities. Develop innovative & creative solutions.

Managing For Results: Follows all company policies & SOPs. Delegates, prioritizes & manages the work of others. Balances competing priorities, scheduling issues & deadlines. Delivers effective feedback. Manages cost, quality & expedience.

Leadership & Initiative: Motivates & empowers others. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership & development. Trains, coaches & mentors others. Champions change.

PHYSICAL DEMANDS

Sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 15 lbs.

TRAVEL

Up to 25% mainly regionally

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Community Management - Inframark