Quality & Process Supervisor

At Lhoist North America, our core values or Respect, Courage, and Integrity are more than words. We respect people, encourage courageous innovation, and uphold integrity in everything we do. If these principles resonate with you, you may find your next great opportunity with us.

We believe our people make the difference. That’s why we invest in talent by offering meaningful opportunities to grow your skills, expand your knowledge, and pursue your interests. Our work environment prioritizes safety, fosters collaboration across teams, and embraces inclusion. Here, you’ll be challenged to grow, and you’ll be supported throughout your career journey. Join us and help shape the future of Lhoist North America.

POSITION SUMMARY: The Quality & Process Supervisor is responsible for the plant quality program, site process engineering support, and management of the laboratory. Responsible for daily laboratory activities, oversight of laboratory support, and management of the Quality Management System. The Quality & Process Supervisor will work closely with the Regional Quality & Process team and site operations team to monitor and drive improvements in product quality, product cost, product yields, process KPI’s, and customer experience. The role will interface with sales and customers in a positive manner to help solve problems and provide expected value to the customer.

RESPONSIBILITIES & EXPECTATIONS:

Quality Control Testing

- Ensure that all test results are entered into database accurately and timely, and database maintained

- Use statistical process control (SPC) to ensure product and process stability and review with operations/sales

- Ensure that instrument verification, standardizations and/or calibrations are performed timely

- Ensure quality control dashboards are utilized and up to date for quality control testing

- Work closely with regional mining/geology team to understand reserves and ensure all material mined is consistent with product quality needs

Customer Focus

- Respond to customer and internal technical inquiries and quality surveys

- Lead root cause analysis (RCA) and corrective/preventative actions (CAPA) process for customer complaints and internal quality events to drive improvements in customer experience

- Ensure certificates of analysis (COA’s) are sent out timely and accurately

Quality Management System

- Manage/maintain/implement as needed Lhoist quality management system (internal QMS and Safe Quality Feed program) including self-audits and occasional audits at other sites

- Primary site contact for outside certification audits and customer quality audits

- Track completion of improvements and recurring tasks for SQF and Quality Management System

- Create and update documentation for Quality Management System and maintain site DMS ShareBox

- Maintain and update product specifications and related documentation

- Support corporate-level development of quality and quality data systems

Training and Development

- Provide on-the-job training to others regarding quality control and testing procedures

- Provide training and guidance on process theory, process control, and instrumentation

- Develop, conduct, and document SQF training for all site personnel

- Educate team members about plant quality control, assurance, awareness, and auditing

- Ensure test methods and procedures are properly understood, carried out and evaluated

Authority and Back Up

- Has authority to reject, hold, or not release any shipment or produced material suspected of non-conformance

- Provide onsite leadership during incidents of non-conforming product to ensure minimal customer impact

- Provide back up to Lab Technician for daily quality testing

Safety

- Lead lab safety initiatives, active participation in site wide safety activities and meetings, ensure safety compliance by lab team

- Ensure lab workplace exams are completed timely and any hazards addressed

- Site Radiation Safety Officer (RSO) for lab radiation sources

Supervision of Quality Department/Laboratory

- Direct supervision and direction of laboratory staff/ support in daily workload and task assignment

- Set up and maintain connectivity between instrumentation and quality database

- Conduct preventive maintenance, repairs, and calibrations on laboratory equipment as required

- Develop and manage operating budget for lab

- Plan and execute lab related capital projects

- Maintain accurate inventory of all operating supplies and consumables and order supplies as needed

- Maintain a neat and orderly lab, consistent with 5S principles and high housekeeping standards

- Serve as back-up and provide support for supervision and/ or direction of laboratory staff in daily workload and task assignment for lab technicians at both (Nolanville and Crawford) plant locations

Process

- Close collaboration with operations regarding optimization of plant yields and balance, crushing and milling improvements, separation efficiency, process throughput, and waste reduction

- Develop Standard Operating Procedures to ensure improvements are sustained

- Support analysis, design, and commissioning of new process equipment, control theory, and instrumentation

- Track and report process KPI’s such as tons produced, fuel efficiency, power consumption, process yields, etc.

- Identification and improvement of quality process/production limitations, sources of waste, power consumption improvements or recycling opportunities, product costing, and other inefficiencies in the process

- Complete projects and special analysis as assigned

Perform other duties as assigned.

ATTRIBUTES:

- Strong sense of urgency in meeting customer needs

- Excellent team building and people skills experience is required

- Self-motivated and must be able to work independently

- Strong analytical and problem-solving skills

- Ability to prioritize and manage multiple tasks/projects and meeting all required deadlines

- Ability to complete required paperwork and mathematical assignments in a scientific format

- Lab instruments maintenance knowledge

- Ability to plan and direct the work of your assigned direct reports

- Strong time management and organizational skills

- Excellent written and verbal communication skills

- Capable to work in a dynamic workplace

- Strong presentation and public speaking skills

- Must have strong working knowledge of Microsoft Excel, Word, Outlook and PowerPoint software. Previous SAP knowledge is a plus.

PHYSICAL DEMANDS INCLUDE, BUT ARE NOT LIMITED TO:

- Tolerate working outside in severe weather conditions as well as exposure to industrial high temperature, noise and dust.

- Access all areas within a site which could include heights of 120 feet, confined spaces, climbing ladders or stairs, and accessing tunnels.

- Will be working in both a lab environment and in a mining process environment.

- The employee will be exposed to the following working conditions: Extreme Heat and Cold, Noise, Vibration, Oils, and Atmospheric Conditions such as Dust, Fumes, and Metallic Particles.

- The employee will be required to perform the following actions (from time to time): Standing, walking, balancing, stooping, kneeling, reaching, talking, seeing, hearing and sitting.

- Able to lift up to 50 pounds.

REQUIRED EDUCATION:

- High School Diploma or GED equivalent is required. Bachelor’s degree in a physical sciences or mathematics, chemical engineering, chemistry or related technical field is highly preferred or equivalent proven quality leadership experience in the field is required.

PREFFERED EDUCATION:

- Master’s degree in relevant / related field

REQUIRED EXPERIENCE:

- Must have at least a minimum 1 to 3 years quality control/assurance or process engineering experience in mining and/or heavy manufacturing environment.

PREFFERED EXPERIENCE:

- Mining industry experience. Direct employee supervision experience.

Lhoist North America is proud to offer a highly competitive compensation package designed to support your well-being and future.

Our benefits include comprehensive medical, dental, vision, life, and disability insurance, along with paid vacation and sick time. We also offer an attractive 401(k) Retirement Savings Plan with a generous Employer Match as well as a Supplemental Contribution based on your Years of Service to help you plan confidently for the future. We recognize that growth doesn’t stop at the workplace. That’s why we provide educational assistance to encourage continued learning and professional development, empowering our employees to reach their full potential.

At Lhoist North America, your success is our investment.

Lhoist North America is proud to be an Equal Opportunity Employer.

We are committed to fostering a workplace that values inclusion, respect, and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We believe that a diverse and inclusive environment strengthens our teams and drives innovation. That’s why we encourage individuals from all backgrounds to apply and strive to ensure every employee feels respected, supported, and empowered to succeed.

At Lhoist North America, inclusion isn’t just a policy, it’s a core part of who we are.

If you need assistance completing the application process, please contact

lna.accommodations@lhoist.com

. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.