Program Manager - Process Improvement

Position Information Locations: Binghamton, NY or Rochester, NY

Salary Range: $103,900 - $129,900

Schedule: On Site - Office

Job Summary

Responsible for creating, standardizing, improving, and developing network processes to optimize productivity, cost, safety, and quality across all Avangrid Networks OpCos. This role is critical in driving enterprise-level process transformation initiatives that align with business goals and regulatory requirements. This position reports to the Manager of Process Improvement & Standardization within the Process & Systems group in the Process and Technology (P&T) business area.

Key Responsibilities

- Evaluate and analyze existing processes across business units to identify convergence, gaps, and improvement opportunities.

- Identify opportunities to improve operational efficiency, reduce costs, and enhance service delivery.

- Define requirements for new system implementations that support process improvement goals.

- Develop standardized procedures for operations, distribution, maintenance, and energy and gas supply.

- Research and apply industry best practices for efficiency, safety, and compliance.

- Manage the transition process and change strategy to implement standardized processes successfully.

- Coordinate with departments across the enterprise to ensure alignment and adoption.

- Create and maintain detailed process documentation and training materials.

- Implement quality assurance measures to monitor and evaluate the effectiveness of standardized processes.

- Conduct risk assessments and ensure compliance with all regulatory standards.

Required Qualifications

- Education & Experience Required:

- Bachelor’s degree in Engineering, Business, Operations Management, or a related field required;

- Minimum of 8 years of progressive experience in process improvement, project/program management, or business operations.

- At least 3 years leading cross-functional or enterprise-wide initiatives.

- General knowledge of gas/electric utility operations and regulatory environment.

- Skills/Abilities:

- Strong analytical and problem-solving skills; ability to manage ambiguity.

- Excellent communication, facilitation, and stakeholder management skills.

- Ability to manage multiple priorities and influence across all organizational levels.

- Demonstrated ability to lead initiatives without direct authority.

Preferred Qualifications

- Master's Degree Preferred

- Experience in the utilities or energy sector is strongly preferred.

- Black Belt in Six Sigma or equivalent.

- Change Management certification (e.g., Prosci).

- Project Management certification (e.g., PMP).

- Proficiency in Microsoft Project, Visio, Minitab, and statistical analysis tools.

- Strong data analysis and reporting skills (Excel, PowerPoint, Word).

- It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below.

- 1. Delivering for the Business:

- Global view of the Business - Advanced

- Achieving Results and Continuous Improvements - Competent

- Initiative - Advanced

- Innovation & Creativity - Competent

- 2. Global Relationships:

- Flexibility & Globalization - Competent

- Customer Focus - Competent

- Communicating & Influencing - Advanced

- Teamwork - Competent

- 3. Managing People:

- Team Management – Advanced

- Developing Others – Competent

Competencies

- Growth & Continuous Improvement

- Initiative & Change

- Focused on Results

- Customer Centric (internal and/or external)

- Communication

- Collaboration

- Leadership (people managers/leaders)

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Company

NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date

January-11-2026