Process Improvement Manager

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

Job Title:

Manager, Process Improvement

Reports to:

VP, Operations

POSITION SUMMARY

The Manager, Process Improvement owns the identification, prioritization, and delivery of enterprise-wide process improvements across Wyse. This is a senior, manager-level individual contributor role with accountability for driving cross-functional alignment, influencing leaders at all levels of the organization, and delivering measurable operational outcomes.

This role operates with a high degree of independence and professional judgment. The successful candidate will act as an internal change leader and trusted thought partner to senior leadership, proactively engaging functional leaders across Wyse to shape priorities, challenge assumptions, and drive adoption of improved ways of working—without reliance on formal authority or heavy governance. While hands-on capability is required, the primary mandate of this role is ownership and impact: setting direction, leading complex initiatives end-to-end, and ensuring improvements are adopted, sustained, and scaled across the organization.

KEY RESPONSIBILITIES

Enterprise Process Leadership

- Own the end-to-end lifecycle of major, cross-functional process improvement initiatives, from opportunity identification and prioritization through execution, adoption, and sustained impact.

- Partner with senior leadership to align improvement efforts to strategic objectives, balancing local optimization with enterprise-wide outcomes.

- Independently engage senior leaders and functional heads as a peer, providing clear recommendations, influencing decisions, and driving alignment across organizational boundaries.

Process Design, Experimentation & Improvement

- Identify process friction, bottlenecks, and failure points through direct observation, data analysis, and frontline engagement.

- Design, prototype, and validate process improvements using agile, lean, and experiment-driven approaches (e.g., MVPs, pilots, rapid iterations).

- Iterate solutions based on real-world feedback, balancing speed and rigor rather than waiting for fully optimized end-state designs.

- Coach and enable teams in adopting new processes and ways of working, ensuring changes translate into real operational improvement.

Rapid Prototyping & Skunkworks Automation

- Design and oversee rapid prototypes, lightweight automations, tools, and workflows to eliminate manual effort and operational friction.

- Use low-code, no-code, scripting, or lightweight platforms to validate solutions prior to formal system integration.

- Lead skunkworks-style initiatives to test ideas quickly, escalating only proven solutions for broader adoption.

- Partner with IT and platform teams to transition successful prototypes into scalable, supported solutions when appropriate.

Technology & Platform Enablement

- Identify and evaluate emerging tools and technologies that can materially improve operational efficiency.

- Build or sponsor proof-of-concepts to validate value before broader investment or rollout.

- Ensure new solutions integrate effectively into existing workflows with minimal disruption.

Cross-Functional Collaboration & Change Leadership

- Work across Operations, Sales, Customer Operations, Finance, and IT to influence priorities, resolve trade-offs, and secure commitment to improvement initiatives.

- Lead change efforts from concept to implementation using agile delivery practices.

- Ensure changes are adopted, measured, and refined based on actual usage and outcomes.

- Data-Driven Decision Making

- Use operational data and insights to identify opportunities, validate impact, and guide prioritization.

- Translate analysis into clear, actionable recommendations tied to business outcomes.

Compliance and Standards

- Ensure process changes align with regulatory requirements and internal standards while maintaining speed, flexibility, and practicality.

REQUIRED EDUCATION & QUALIFICATIONS

- Bachelor’s degree in Engineering, Computer Science, Operations Management, or a related field.

- 3-5 years related experience in operational environments (manufacturing or service), including ownership of complex, cross-functional process improvement initiatives.

- Demonstrated experience leading enterprise-scale improvements through influence rather than authority.

- Hands-on experience with rapid prototyping, pilots, and experimental improvements in live operational settings.

- Strong working knowledge of lightweight automation and prototyping tools (e.g., Excel VBA, Power Automate, SQL/Power BI, scripting, agentic AI).

- Practical experience with Lean, Six Sigma, or similar methodologies, applied in an agile and outcome-focused manner.

- Exceptional analytical, communication, and stakeholder management skills.

- Ability to manage multiple projects simultaneously and to meet deadlines

OTHER COMPETENCIES

- Driving for results

– highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment

- Active learning

- seeking and leveraging opportunities to gain new skills, knowledge, and experiences; quickly assimilating and applying new information and skills to enhance results.

- Communication skills

– ability to communicate with all levels of the organization.

- Strong computer skills 

– strong working knowledge of relevant programs.

- Interpersonal skills

– can create and maintain key partnerships between internal departments.

- Planning & Structuring

- efficiently allocates or makes use of available resources, act according to plans and establishes priorities, effective organizational and time management skills.

- Excellence

– demonstrates commitment to excellence and lifelong learning in business operations.

DIRECT REPORTS

- None

WORKING CONDITIONS

- Manual dexterity required to use desktop computer and peripherals.

- Overtime as required.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.