Program Manager

Overview

Our client is seeking a Program Manager to lead the planning, execution, and delivery of complex, cross-functional initiatives that drive strategic business outcomes. This role is responsible for aligning stakeholders, managing interdependencies, and ensuring programs are delivered on time, within scope, and with measurable impact. The ideal candidate is highly organized, data-driven, and experienced in operating within fast-paced, product-driven environments.

Key Responsibilities

- Lead end-to-end program management for multiple, concurrent initiatives spanning product, engineering, operations, and business teams.

- Define program scope, objectives, milestones, dependencies, and success metrics in alignment with organizational strategy.

- Develop and maintain detailed program roadmaps, timelines, and risk mitigation plans.

- Coordinate cross-functional teams to ensure clear ownership, accountability, and execution against commitments.

- Identify, track, and manage program risks, issues, and dependencies, escalating as appropriate.

- Facilitate program-level ceremonies including planning sessions, status reviews, executive readouts, and retrospectives.

- Drive clear communication across stakeholders, ensuring transparency into progress, risks, and outcomes.

- Ensure programs adhere to established governance, delivery standards, and operational best practices.

- Continuously improve program management processes, tools, and reporting to enhance execution efficiency.

Operating Context

- Operates within a dynamic, fast-paced organization with overlapping initiatives and evolving priorities.

- Works cross-functionally with Product, Engineering, Finance, Operations, and Executive Leadership.

- Manages programs with varying levels of complexity, scale, and strategic importance.

- Typically operates in a remote or hybrid environment using modern collaboration, planning, and reporting tools.

Required Skills

- Strong experience in program or project management within a technology-driven environment.

- Proven ability to manage cross-functional programs with multiple workstreams and stakeholders.

- Expertise in program planning, dependency management, risk management, and delivery execution.

- Strong analytical skills with the ability to translate data into insights and executive-level reporting.

- Experience with agile, hybrid, or waterfall delivery methodologies.

- Proficiency with program and project management tools (e.g., Jira, Asana, Smartsheet, Confluence).

- Excellent communication, facilitation, and stakeholder management skills.

- Ability to operate autonomously and make informed decisions in ambiguous situations.

Preferred Qualifications

- 5–10 years of experience in Program Management, Technical Program Management, or related roles.

- Experience in SaaS, cloud, e-commerce, fintech, or other product-led industries.

- Background working closely with engineering and product teams on complex initiatives.

- Experience managing programs with executive-level visibility and business impact.

- Familiarity with change management, process improvement, or operational excellence initiatives.

- PMP, PgMP, Scrum Master, or similar certifications are a plus.

Success Metrics

- On-time, on-scope delivery of programs aligned to business objectives.

- Clear visibility into program health, risks, and outcomes for leadership.

- Effective cross-functional collaboration and stakeholder satisfaction.

- Reduction in execution risk and dependency-related delays.

- Measurable contribution to strategic initiatives, operational efficiency, and business growth.

Please read before applying

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