Parts Coordinator, Americas

Parts Coordinator, Americas

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are now looking for aParts Coordinator to join our Shaft Line Solutions (SLS) team working for a better future.

The position is permanent, and the location is Fort Lauderdale, FL.

What You Will Be Doing

In this role, you will provide both technical and administrative support to the sales team, assist in the preparation of sales proposals and documentation with accuracy and efficiency.

You will be responsible for end-to-end customer service for spare parts, working within a dynamic sales team to ensure smooth communication, effective request handling, and exceptional customer experiences while driving operational excellence.

This position reports to the Regional Team Leader, Parts Coordination Management.

Responsibilities

- Act as the primary contact for spare parts quotations, orders, deliveries, and non-conformities for SLS.

- Serve as liaison between customers and SLS sites throughout the spare parts delivery process.

- Handle and coordinate quotes and orders in line with working procedures, guidelines, and local requirements.

- Ensure high quality and timely responses for quotations and orders.

- Validate accuracy of spare parts sales documents and customer master data.

- Actively follow up on quotes before expiry and provide feedback to SLS sales teams.

- Monitor and manage the order book to ensure timely fulfilment.

- Collaborate with Sales on content and terms of offerings.

- Coordinate with supply chain teams to track and expedite deliveries.

- Maintain and develop knowledge of customer-specific solutions and needs.

- Escalate issues through internal networks as needed.

Required Qualifications

- Bachelor’s or Associate Degree in Business, Logistics, Supply Chain Management, or a related field; or equivalent professional experience.

- Minimum 2 years of experience in supply chain or logistics operations.

- Strong understanding of Wärtsilä parts order processes.

- Ability to identify customer needs and resolve problems effectively.

- Proficiency in English (written and spoken).

- Ability to travel occasionally to support local sales managers.

Preferred Qualifications

- Proficiency in SAP (advantage)

- Proficiency in Spanish (advantage).

- Knowledge of Wärtsilä Shaft Line Solutions portfolio (advantage).

- Familiarity with international logistics and compliance processes.

- Prior experience in the marine industry is highly desirable.

Travel Requirements

In this role, some domestic and international travel is required. While most coordination will be virtual, expect to travel approximately 20% of the time.

Last application date: 25/12/2025

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Effective January 2025, Wartsila companies in the USA have implemented a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.