Office Manager

Join Inframark: Leading the Way in Infrastructure Management

Inframark, founded in 1978, is a top provider of water and wastewater management services, committed to sustainable solutions that protect the environment. We offer a wide range of services, including operations, maintenance, management, infrastructure management, and consulting. Be part of a team that values growth, development, and making a positive difference. Apply today!

Why Work for Inframark?

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.

The Office Manager is responsible for ensuring the efficiency and effectiveness of the HOA office and administrative staff. Office Manager provides oversight of the general office operations.

This is NOT a remote work position. Must work on-site in office environment.

RESPONSIBILITIES

- This position reports to the Chief Financial Officer.

- Assumes responsibility for insuring the efficiency and effectiveness of the Department by:

- Formulating departmental goals, strategies and operating policies and procedures and directing implementation of approved changes.

- Make recommendations on employees regarding employment, performance appraisals, salary changes, promotions, or terminations.

- Insuring productivity levels are maintained through effective monitoring of staffing levels and financial requirements.

- Guiding personnel to achieve optimum performance levels.

- Manages documents control system for client reports, postings, etc. to assure approvals, training and proper filing of documents is complete.

- Prepares Correspondence and Monthly Report as needed.

- Develops departmental internal customer service awareness and handles escalated matters.

- Work with management team as requested on special projects.

- Understands and adheres to all company Health and Safety procedures as they relate to essential job functions.

- Responsible for departmental training and workflow of office.

- Provides back up support to other Administrators including the Front Desk and Compliance.

- Manages and provides timely oversight of work order system and reporting to management.

- Assists with Board/Committee reports and meeting preparation.

- Assists with special projects as needed and other duties as assigned.

QUALIFICATIONS

- Proficient in use of Microsoft Office software

- Possess effective communication skills, both verbal and written

- Multi-tasking abilities essential

- Strong organizational, leadership and problem-solving skills

- General knowledge of water and wastewater operations

Education/Experience: High School Diploma or GED and 3-5 years related experience. Supervisory or lead experience required. Community management or HOA experience preferred.

Technical: Intermediate proficiency with Microsoft Office applications & internet. Ability to learn new software quickly. Working knowledge of post office protocol, mail processing, work order systems & handling. Attention to detail and professionalism required.

Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback.

Problem Solving & Quality: Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality. Shares suggestions to improve quality & productivity.

Managing for Results: Works independently with minimal supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks. Demonstrates flexibility in workflow & scheduling.

Leadership & Initiative: Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for development.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Water Infrastructure Operations | Inframark