Member Service Representative

Position Summary

Taylor Electric is seeking a Member Service Representative to provide exceptional customer service and support to Cooperative members. The primary function of a Member Service Representative is to field member calls, process member payments and input work orders/tickets. This position requires keen problem-solving skills and the ability to handle tense situations. A Member Service Representative must have a basic knowledge of phone and computer systems and be proficient in customer service techniques.

Quality member service and accurate bill management are top priorities of this position.

Work Hours/Conditions

- Work hours vary but will typically consist of 40 hours a week between the hours of 7:30 a.m. and 5:30 p.m.

- May be required to work on short notice or on holidays and weekends during billing periods or other high-volume circumstances.

Education/Experience

- High school diploma or equivalent is required.

- Customer Service experience preferred.

Certification/Requirements

- Must possess a current driver’s license and have and maintain an insurable driving record.

- Must be able to become certified in CPR and First Aid (training provided).

Why You’ll Love Working at Taylor Electric

- Competitive salary and comprehensive health benefits (medical, dental, vision).

- Traditional Retirement and 401(k) plans with employer contributions.

- Help deliver reliable power to members in your community.

How to Apply

- An application for employment can be found at www.taylorelectric.com/career-opportunities.

Benefits:

- 401(k)

- 401(k) 6% Match

- 401(k) matching

- AD&D insurance

- Bereavement leave

- Dental insurance

- Disability insurance

- Health insurance

- Health savings account

- Life insurance

- Paid sick time

- Paid time off

- Prescription drug insurance

- Retirement plan

- Vision insurance

Work Location: In person