Member Service Specialist I

Join Our Team at Randolph Electric Membership Corporation

Now Hiring: Member Service Specialist I - Asheboro Office

Are you passionate about helping others? Do you take pride in delivering exceptional customer service with a friendly, professional attitude? If so, we'd love for you to consider joining Randolph Electric Membership Corporation (REMC) as our next Member Service Specialist I in Asheboro, North Carolina.

About the Role

As a Member Service Specialist I, you'll be on the front lines of our member experience. You'll serve as a critical resource for billing and account services, ensuring our members feel valued and supported with every interaction. From processing payments and managing accounts to assisting with service requests and promoting our energy programs, this role is ideal for someone who is detail-oriented, tech-savvy, and people-focused.

Key Responsibilities Include:

- Responding to member inquiries by phone, in-person, or online

- Processing applications for electric service and verifying account details

- Managing billing adjustments, payments, and bank drafts

- Educating members on REMC's services and programs, including energy usage tools

- Utilizing a variety of software systems to maintain accurate records

- Supporting operational teams with service orders and data updates

- Promoting REMC's community-focused values with every interaction

This is a dynamic role that's ideal for someone who thrives on making meaningful connections while ensuring accuracy and excellence in service.

Qualifications

- Associate degree in business or related field preferred

- Minimum two years of relevant experience

- Strong communication, organizational, and computer skills

- Ability to handle multiple responsibilities with accuracy and efficiency

About Randolph Electric Membership Corporation

Founded on the principle of "people helping people," Randolph EMC is a not-for-profit, member-owned electric cooperative serving over 33,000 accounts in central North Carolina. We're more than just a utility - we're a team of professionals committed to delivering safe, reliable, and affordable electricity while strengthening the communities we serve.

At REMC, you'll be part of a supportive and innovative work environment where your contributions matter. We value teamwork, integrity, and continuous improvement, and we're proud of the positive impact we make every day.

Why Asheboro, NC?

Nestled in the heart of North Carolina, Asheboro is a charming and vibrant city that offers the perfect blend of small-town warmth and modern convenience. Home to the North Carolina Zoo, beautiful parks, and a growing arts and dining scene, Asheboro is an ideal place to live, work, and explore. Whether you enjoy outdoor adventures, cultural experiences, or simply a strong sense of community, Asheboro welcomes you with open arms.

Ready to Make a Difference?

If you're looking for a career where your work matters and your team feels like family, we want to hear from you.

Apply today and help us power a better tomorrow for our community.

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.