Member Service Representative I

Provides a variety of clerical and administrative tasks related to the receiving and

Crediting of member-consumer payments in conformance with approved accounting

practices and procedures.

II. REPORTING RELATIONSHIPS

A. Reports to: Member Services Manager

III. MAJOR RESPONSIBILITIES

A. Receives and credits member-consumer payments through mail and the counter

and drive-in window.

B. Prepares a variety of reports which require investigation, verification, classification, recording and /or reconciling of data.

C. Receives member consumer requests for connections, disconnections, reconnections or new services.

D. Completes paperwork on terminated accounts.

E. Receives service orders and forwards to appropriate department for actions.

F. Responds to member-consumer inquiries, satisfies their complaints and, if unable to

do so, refers them to the proper person(s).

G. Observes all safety rules.

H. Processes returned checks

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities required of personnel so classified.

The Member Services Representative I shall be required to perform any other duties assigned in order to fulfill the objectives of the Cooperative.

Required Skills

Equipment Operated: Position utilizes computer terminals, calculators and other standard office equipment in the completion of duties.

Abilities and Skills: Must be able to carry out a variety of activities which requires a high degree of accuracy and attention to detail. Position requires on-going contact with member-consumers under various circumstances, which requires tact and diplomacy.

Physical Effort: Must be able to perform the activities as listed in the position description. Activities are performed at a counter, drive-in window, computer terminal and desk. Sitting, walking and standing are normally used in carrying out the assigned duties.

Working Conditions: Office environment.

Required Experience

Job Knowledge, Training, and Experience: A good knowledge of English grammar is

required to communicate policies and other information to member-consumers. Position

is required to perform a variety of mathematical calculations in the completion of duties. Job knowledge is normally acquired through the completion of commercial courses leading to a high school diploma or equivalent. Must have a knowledge of billing and collections policies and procedures. Previous office experience in a public contact position is desirable. One to three years as a Consumer Service Representatives experience is required. Bilingual (English and Spanish) is preferred.

DEADLINE TO APPLY: MONDAY, DECEMBER 29, 2025 BY 11:59 P.M.