Member Service Representative

Victory Electric Cooperative is seeking a service-driven Member Service Representative (MSR) to serve as the first point of contact for our member-owners. In this fast-paced, high-call-volume role, the MSR provides prompt, courteous, and accurate assistance by phone, email, and in person, using strong verbal and written communication skills to clearly explain billing, electric usage, service requests, and cooperative programs.

Member Service Representatives help members with outage calls, billing and payment questions, electric usage, service requests, and cooperative programs while promoting a positive and professional experience in every interaction. The ideal candidate is an effective communicator who listens carefully, communicates with professionalism and empathy, and can adapt their communication style to meet the members’ needs. Must be detail-oriented, able to multitask effectively, and committed to delivering excellent customer service while upholding the Cooperative’s policies and values.

A more detailed job description can be found on our website at https://www.victoryelectric.net/career-opportunities. Victory Electric is an equal opportunity employer with competitive wages and excellent benefits including health, dental and vision insurance. A defined benefit pension plan with an age 62 retirement that has a lump-sum pay out. We also have a defined contribution 401k plan. Other benefits include, life insurance, short and long-term disability, business travel insurance, paid vacation, and paid holidays. Some other benefits available are Aflac, Section 125 Cafeteria Plan, and MetLife.

Pre-employment drug screening and background check is required. Position opened until filled. Individuals should email/mail a cover letter, résumé, and application to: Victory Electric Cooperative ● P.O. Box 1335 ● Dodge City, KS 67801 ● Fax: 620.371.7780 ● hr@victoryelectric.net ● No phone calls please.

Job Type: Full-time

Pay: From $27.77 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person