Member Service Representative

Please apply on our website at: https://www.fourcty.org/about-us/careers/

Position Objective Summary: Receives member requests through the phone or in person. When practical, take personal action or requests assistance from appropriate personnel to ensure opportune action. Assists members with a wide variety of needs including receiving payments and facilitating solutions to any service concerns.

Mental and Physical Requirements

- Serve as the primary point of contact for Four County members, enhancing engagement through effective communication, organizing events, and feedback initiatives to improve services and member satisfaction.

- Has direct contact with members and visitors, assisting in handling all inquiries including answering telephone and in-person queries.

- Greets all members and visitors in the office, answering inquiries whenever possible or directing them to appropriate personnel.

- Participates with supervisor in study, review, and approval of member and collecting procedures established for the operation of the local office.

- Keeps thoroughly informed of all promotional efforts of Four County and discusses with members all aspects and benefits of the program.

- Whenever feasible and necessary, advises members on energy-conserving methods and habits.

- Represents Four County as necessary or as assigned in public and community functions or projects.

- Be prepared to support district and community needs during natural disasters.

Communications and Resolution

- Manage member communications with empathy and a professional tone, ensuring inquiries and issues are addressed promptly to maintain high member satisfaction with Four County.

- Employ empathy and a supportive tone in all interactions to understand and effectively address member concerns, building trust and rapport.

- Troubleshoot and analyze issues to provide effective solutions, collaborating with other departments and external organizations for complex problem resolution.

- Share insights and best practices with the team to foster a culture of continuous learning and improvement, enhancing the collective ability to serve members better

Operations

- Oversee essential operational tasks related to member services for Four County, focusing on efficiency and effectiveness in service delivery, transaction processing, and operational improvements.

- Ensures the office is open in the mornings and secured in the afternoon and is maintained in a professional manner.

- Operates a two-way radio.

- Balances cash received and makes bank deposit.

- Process service orders and handle member queries about Four County’s Member portal and mobile app needs, ensuring clear communication and effective use of available resources.

- Works in Four County’s Call Center or Dispatch Center as scheduled or needed.

- Prepares bank deposit and cash sheet reports.

- Maintains adequate stock of required office supplies and forms needed in the office.

See full job description on our website

Job Type: Full-time

Pay: $21.00 - $30.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

- Professional development assistance

- Referral program

- Vision insurance

Work Location: In person