Manager Information Technology Radio/Voice

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's IT Infrastructure team is looking for qualified candidates to fill an open Manager Information Technology Radio/Voice position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

- Plans, organizes, and directs IT operations under senior management guidance.

- Leads IT teams, including engineers, union technicians and contractors, ensuring performance, hiring, and compensation decisions.

- Provides leadership in career development, performance evaluations, coaching, technical guidance, recruitment (hire/fire), and budget management.

- Executes organizational strategies and objectives through effective resource management.

- Builds a collaborative team environment via clear communication, goal setting, and prioritization

- Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

- Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

- This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities

- Partners with Engineering to Direct the format and structure of job packages, ensuring alignment between engineers, analysts, and represented employees.

- Owns relationships with Operations, Generation, Facilities, Engineering, Project Management, and Corporate Security to coordinate Telecom voice and radio initiatives.

- Collaborates on project planning, design, and engineering, while leading construction and maintenance of telecommunications systems supporting IT, Operations, Fleet, Facilities, Generation, and gas storage.

- Partners in short- and long-term strategic planning for telecommunications technologies and services; develops and maintains hardware/software standards and work practices for construction and maintenance.

- Manages priorities for resource allocation for Telecom projects; works within established budgets, monitors performance, and adjusts to business changes.

- Validates telecom system performance, ensures compliance with architectural standards, safety regulations, and PSE methodologies; sets service level targets and directs optimization, maintenance, and capacity planning.

- Assesses customer requirements, recommends solutions, and advises on technology purchases; applies domain expertise to resolve integration and compatibility issues.

- Manages represented and non-represented employees, contractors, and consultants; provides direction, coaching, and ensures adherence to union agreements and corporate expectations.

- Works closely with business partners to identify opportunities for technology-driven process improvements and strategic initiatives.

- Establishes technical, functional, and support procedures; maintains documentation for systems, configurations, and standards.

- Performs additional responsibilities as assigned to support organizational goals.

Minimum Qualifications

- Bachelor’s degree in Computer Science, Engineering or related discipline, or equivalent combination of education and/or work experience.

- Proven knowledge of information technologies and methodologies related to assigned IT segment or area.

- 7 years experience managing or leading teams (some could include consulting) in strategic planning, development, implementation, and maintenance of IT system, application, infrastructure service or other technology areas. With experience in management demonstrating:

- 5 years telecommunications experience in one or more of the following areas: SCADA, RF systems (mobile radio, microwave, MAS, etc.), network transport, fiber optics, telephony, other telecom area.

- Experience managing employees and activities in multiple remote locations.

- Understanding terminology and best practices relating to a broad range of telecommunications technologies.

- Experience developing and tracking metrics related to telecommunications services and infrastructure.

- Strategic thinking and leadership with strong abilities in relationship management.

- High competency in project management discipline and execution of small to large projects.

- Experience in leading multidisciplinary, high-performance work teams/groups.

- Successful development and implementation of new technologies.

- Proficiency in driving process improvement.

- Demonstrated competency in developing efficient and effective solutions to diverse and complex problems.

- 2 years experience participating in strategic planning, development, implementation, and maintenance/support of assigned IT segment or area.

- Demonstrated management and decision making skills concerning information systems policies, processes and procedures with proven track record of completing tasks and/or projects within budget and on schedule.

- Strong knowledge and understanding of business processes.

- Excellent communication and presentation skills, especially with non-technical managers. Solid oral and written communications skills. An ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.

- Strong knowledge in project management discipline to effectively arrange resources and manage multiple small to large projects in a cross-functional environment.

- Strong analytical, problem-solving and conceptual skills for single of multiple technical areas.

- Strong negotiating and critical thinking skills.

- Customer-oriented, a positive, team-oriented attitude, flexibility, an understanding of the business issues driving the need for information technology, and solid work ethic are expected.

Desired Qualifications

- Knowledge of gas and electric utility operations.

- Proven experience managing represented union employees.

- An understanding of PSE’s organizational structure to align telecommunications with mission, strategy, and goals.

- Strong technical expertise with hands-on experience in digital mobile radio networks, corporate voice systems and telecom facilities (communication radio tower sites);

- Knowledge of fiber optics, SCADA, Nokia MPLS networks and proficient in relevant technologies and tools.

- Excellent verbal and written communication skills, able to translate complex technical concepts into business terms.

- Advanced analytical, problem-solving, and conceptual abilities.

- Skilled in project management, with a track record of planning and executing mid- to large-scale initiatives from concept to implementation, involving internal teams, contractors, and vendors.

- Collaborative team player with strong interpersonal skills; adept at introducing new ideas across all management levels and thriving in cross-functional environments.

- Experienced in developing strategic telecommunications plans.

Additional Information

At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

The pay range for this position is $131,000.00 - $231,800.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.