Inside Sales Support Specialist

Job Title: Inside Sales Support SpecialistLocation: 301 Yard Drive, Verona, WI 53593

Reports To: Vice President of Sales Employment Type: Full-Time Base Salary: $54,600 to 65,000/year, commensurate with experience

Bonuses: Up to 10% of base salary, based on individual and branch-level performance

Retirement Contributions: Profit Share (ESOP), 401(k) match

Benefits: Health Insurance, Paid Time Off, Paid Holidays

Job Summary

Coated Metals Group (CMG), an employee-owned leader in the architectural sheet metal industry, is seeking a motivated and detail-oriented Inside Sales Support Specialist to join our Verona, WI team. This role plays a critical part in supporting branch success by combining customer-facing service and sales support with inventory management and administrative assistance for the Vice President of Sales. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and is eager to learn and cross-train across multiple business functions. This is an excellent opportunity to join a growing, employee-owned company where your contributions directly impact customer satisfaction and company success.

Key Responsibilities

Reception & Customer Service

· Answer inbound office calls and route as appropriate.

· Serve as the first point of contact for walk-in customers and contractors.

· Provide friendly, solutions-focused support for product and order inquiries.

Sales Support

· Enter new sales orders accurately into Sage 100 ERP.

· Respond to customer questions regarding material availability, lead times, and product details.

· Process sample requests, including shipping and labeling.

· Assist with warranty documentation.

Inventory Coordination

· Receive master coils into Sage upon delivery.

· Assist with receiving and scheduling orders from CMG distribution centers.

· Research inventory to determine appropriate coils for orders.

· Print and apply finished coil labels.

Invoicing & Documentation

· Process invoices for shipped orders in Sage.

· Maintain accurate records, reports, and documentation to support branch operations

Branch Manager & Leadership Support

· Assist the Vice President of Sales with daily operational tasks, reporting, and communication.

· Cross-train across functional areas to provide backup support as needed.

· Support process improvements to increase branch efficiency and customer satisfaction.

Qualifications & Skills

· Bachelor’s degree from an accredited university, preferred.

· 0–5 years of professional experience, preferred.

· Excellent verbal and written communication skills with a customer-first mindset.

· Proficiency in Microsoft Office (Excel, Outlook, Word); ERP experience (preferably Sage 100).

· Strong organizational skills and attention to detail.

· Ability to manage multiple responsibilities in a fast-paced, team-oriented environment.

· Previous experience in inside sales or customer service preferred, ideally in manufacturing, distribution, or construction-related industries.

· Bi-lingual (English/Spanish) a plus.

Why Join CMG?

- Growth & Stability: Be part of an established, growing company with a national presence. Long-term career growth opportunities in a stable and expanding company.

- Employee Ownership: Participate in our ESOP and share in the success of the business

- Team-Oriented Culture: Work in a supportive team environment where your efforts directly contribute to customer satisfaction and company success

Job Type: Full-time

Pay: $54,600.00 - $65,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Health insurance

- Paid time off

- Paid training

Work Location: In person