Customer and Sales Support Specialist

Position Overview

We are seeking a motivated and detail-oriented Customer and Sales Support Specialist to join our team. This role is critical in ensuring an excellent customer experience while supporting the sales team in day-to-day operations. The ideal candidate will assist customers with inquiries, process orders, and coordinate with internal departments to deliver timely and accurate solutions.

Key Responsibilities

- Serve as the first point of contact for customer inquiries via phone, email, or in person.

- Provide product and service information, including pricing, availability, and lead times.

- Accurately enter and process sales orders, quotes, and invoices in the company system.

- Support sales representatives by preparing proposals, order updates, and follow-up communications.

- Track orders from entry to delivery, ensuring customers are updated throughout the process.

- Handle customer complaints or issues promptly and professionally, escalating when necessary.

- Maintain customer records and ensure account details are up to date.

- Collaborate with operations, logistics, and accounting teams to ensure smooth order fulfillment.

- Assist with generating sales reports, tracking metrics, and maintaining CRM data.

- Contribute to a positive customer experience and promote long-term relationships.

Qualifications

- Previous experience in customer service, inside sales, or sales support preferred.

- Strong communication and interpersonal skills, with a customer-first mindset.

- Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with CRM or ERP systems is a plus.

- High attention to detail and organizational skills.

- Ability to multitask and work in a fast-paced environment.

- Problem-solving attitude and ability to remain calm under pressure.

- High school diploma required; associates or bachelors degree preferred.

Work Environment and Schedule

- Full-time position, Monday-Friday.

- Office-based role with regular interaction with customers and the sales team.

- May require overtime based on business needs.

Why Join Us

- Competitive pay structure with performance bonuses.

- Employer-paid health care coverage.

- 401(k) with company match.

- Paid time off and holiday pay.

- Opportunities for advancement in a growing company.

- Supportive and team-oriented work culture.