Inside Sales Representative

Established in 1974, Norcan is a complete hydraulic service and sales company with 8 branches throughout Western Canada. We service customers in a variety of industries: Marine, Forestry, Mining, Material Handling, Original Equipment Manufacturing, Agriculture, and Production facilities. We are in a growing industry with a diverse set of skills and abilities that are critical in the operation of industrial and mobile equipment throughout the country. Norcan is the Western Canada distributor for Bosch Rexroth.

Our E-commerce branch is currently searching for an Inside Sales Representative to join our team. This is a full-time position in the specialty field of hydraulics.

The Inside Sales representative is focused on providing customer service for a broad range of repair and part inquiries, over various industries such as Mining, Forestry, Municipal and Marine.

Qualifications and Experience

- 3+ years experience in a customer service role - Ideally 2+ years experience within the hydraulics or similar technical industry

- Integrity, vision, professionalism, and passion are key components of this position

- Red Seal Parts Specialist or working towards is an asset

- Ability to follow, with detail, written and verbal instructions

- Strong attendance track record with the ability to get along well with others

- Proficient written and oral communication skills (ability to read and write legibly)

- Knowledge of components and hydraulic systems used in industry and mobile equipment is an asset

- Knowledge of distribution sales principles, methods, practices, and techniques are an asset

- Proven ability to build and maintain lasting relationships with customers

- Exceptional verbal, written and listening communication skills

- Self-motivated, with high energy and an engaging level of enthusiasm

- Able to perform basic calculations and mathematical figures

- Ability to work independently as well as in a team environment

- Must be computer literate with knowledge of all standard Microsoft Office programs

Responsibilities:

- Respond to internal and external enquires via phone, e-mail, fax or in person

- Ensure customer service excellence

- Great professional customer service skills, including verbal, written

- Understand our product lines and be willing to learn how to promote them

- Understand the importance of good follow-up and response time to our customers

- Procurement of products for orders

What we offer:

- Competitive compensation and Bonus opportunities

- Extended Health care (covers Health, dental and vision care)

- Paid training, tuition reimbursement and opportunities for development

- RRSP with company matching

- Monday – Friday 8am-4:30pm regular schedule

The Position:

- Inside Sales Representative

- Full Time - Permanent position, Mon – Fri

If you are interested in this position, please forward your resume.

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

- Dental care

- Extended health care

- Paid time off

- RRSP match

- Vision care

Experience:

- Hydraulic parts sales: 3 years (required)

Work Location: In person