Inside Sales Representative

Responsibilities:

- Communicate with customers, understanding their needs, and ensuring a smooth sales process.

- Build instant rapport and achieve customer satisfaction.

- Ensure the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution of customer inquiries or issues.

- Monitor customer feedback and market information.

- Handling orders by phone or email and checking the orders have the correct prices, discounts, and product numbers.

- Inputting orders ensuring accuracy and timeliness.

- Inform clients of unforeseen delays or problems

- Responsible for all sales aspects of customers' accounts as assigned.

- Creation and modification of quotations for assigned accounts.

- Coordination of customer orders with Engineering, Production, and Service Departments, including organizing and leading contract reviews

- Assist in the preparation and organizing of promotional material.

- Forecasting likely new orders

- Providing both positive and negative customer feedback; including lost sales

- Participate in cost analysis initiatives as directed by management.

- Respond to complaints and inquiries from customers and give after-sales support when requested.

- Ensure adherence to commercial export laws, regulations, and policies.

- Responsible for following all applicable company and corporate policies, procedures, and programs, including but not limited to process map, support processes, safety, and environment requirements.

- Responsible for assisting with internal, API, & ISO audits.

- Responsible for knowing and following the Texas Oil Tools QMS.

Experience/Qualifications:

- High school diploma or equivalent.

- Bachelor’s degree in business or a related field is preferred.

- Minimum of 3 years of sales-related experience in manufacturing.

- Basic understanding of manufacturing within the oil and gas industry.

- Extensive knowledge of pressure control equipment and parts is preferred.

- Must be an excellent face-to-face and telephone communicator.

- Able to demonstrate success and experience managing major accounts, customers, and large contracts.

- Strong sense of customer focus both internal and external.

- Confident and professional when representing the company in person and in writing.

- Able to relate effectively with both executives and operators to communicate goals and progress.

- Proficient with MS Office Suite, particularly Excel, Word, Outlook, and Teams.

- Able to adapt to current database software, ERP, in a short period of time.

- The position will require travel as necessary.

Competitive Benefits (visit usbenefits.nov.com for more information about our benefits offerings)

- 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.

- Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period (bi-weekly.)

- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).

- FREE Basic Life and AD&D insurance (for full-time employees).

- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).

- All regular full-time employees receive up to 11 paid holidays per year.