S & H Steel Co.

Front Office Admin

Gilbert, AZ

Full-time

$33,280-$41,600

About This Job

Purpose of the Role:

The Front Office Administrator plays a vital role in supporting the organization’s smooth daily operations and fostering a positive, professional atmosphere. By providing exceptional administrative support, maintaining an organized office space, and offering outstanding customer service, the Front Office Administrator contributes significantly to the company's overall reputation. This position serves as the first point of contact for visitors and clients, ensuring that they receive a warm welcome while upholding the company’s values and standards of professionalism.

Functional Accountabilities

Reception & Customer Service

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Greet all visitors and callers warmly and professionally, ensuring that the front desk is always welcoming.

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Answer phone calls, direct inquiries to the appropriate departments, and handle basic customer requests.

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Receive and sign for packages and deliveries.

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Maintain a friendly, professional environment both in person and through email/phone communications.

Office Management

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Ensure office spaces, including bathrooms and break rooms, are clean, stocked, and properly maintained.

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Supervise the cleaning service to meet company standards for cleanliness.

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Keep office areas neat, clutter-free, and organized, ensuring everything is in its proper place.

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Oversee the management of office utilities such as phones, internet, and other services.

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Add seasonal or small decorative touches to the front office to keep the space fresh and inviting.

Mail & Documentation

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Organize, distribute, and track incoming and outgoing mail to maintain an efficient paperwork flow.

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Ensure accurate filing and easy retrieval of important documents within and between office locations.

Employee Relations

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Oversee internal employee relations tasks such as sending birthday cards, organizing company events like Christmas celebrations, and distributing company newsletters.

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Manage the distribution of company apparel (e.g., company shirts) for employees.

Public Relations & Outreach

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Manage the organization’s social media accounts, ensuring timely and relevant posts that promote the company’s brand.

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Assist with special customer outreach projects and public relations efforts as assigned.

Key Competencies

Customer Service Excellence

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Friendly and approachable, with the ability to greet visitors and handle inquiries professionally.

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Strong verbal and written communication skills, with the ability to handle inquiries and route calls appropriately.

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Active listening skills and a willingness to assist visitors and clients promptly and efficiently.

Telephone Etiquette

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Professional and courteous phone manner, with the ability to manage multiple phone lines.

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Accurately take messages and efficiently transfer calls to the appropriate individuals or departments.

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Ensure all calls are managed politely, ensuring satisfaction for both internal and external clients.

Organization & Multitasking

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Excellent organizational skills with the ability to prioritize tasks efficiently.

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Capability to manage multiple responsibilities in a busy environment while maintaining composure and attention to detail.

Administrative Support

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Proven experience in providing administrative support, including data entry, document management, and filing.

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Ability to assist with office tasks such as photocopying, scanning, and scheduling appointments.

Professionalism & Poise

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Strong professional demeanor with the ability to represent the organization in a positive light.

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Ability to handle confidential information with discretion and address challenging situations with tact.

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Confidence in resolving difficult situations while maintaining a calm, respectful attitude.

Computer & Technical Skills

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Basic proficiency in Microsoft Office (Word, Excel, Outlook).

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Familiarity with email and calendar management, with a willingness to learn new software tools as needed.

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Ability to troubleshoot minor office equipment and technical issues, ensuring smooth office operations.

Problem-Solving & Initiative

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Proactive approach to identifying and resolving office-related challenges.

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Ability to anticipate common reception issues and resolve them promptly.

Metrics & Goals

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Office Readiness & Cleanliness: Ensure that the office is always stocked, organized, and clean, creating a welcoming and professional environment.

Target:*

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Maintain a clean and organized office environment consistently (Monthly review).

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Social Media Engagement: Coordinate and post weekly updates on social media platforms to engage with clients and promote the company’s image.

Target: One social media post per week.

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Mail Management: Effectively manage the incoming and outgoing mail process to ensure documents and packages are tracked, signed, and delivered on time.

Target: Ensure all mail is processed and distributed promptly.Target: Print weekly time on Thursdays; fix employee times every other Friday.Company’s Core Values

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Employee Time Tracking: Use EZ Clocking system to print out weekly employee time logs, make corrections as necessary, and ensure accuracy in tracking.

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Committed: We are committed to SAFETY—ourselves, each other, and our clients.

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Results-Driven Execution: We own it, and we get it done, always keeping the end result in mind.

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Egos at The Door: We are humble, helpful, and collaborative. We leave our egos at the door.

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What's Next? We embrace innovation and proactively seek growth opportunities.

Qualifications:

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High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

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Proven experience in a front desk or administrative role.

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Strong communication, organization, and multitasking skills.

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Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).

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Professional appearance and demeanor with a positive attitude.

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Ability to work well in a fast-paced environment and manage multiple priorities.

How to Apply:

Please submit your resume and a cover letter to HR@shsteelaz.com (please put the positions you are applying for) or apply through our website at shsteelaz.com In your cover letter, please highlight your relevant experience and why you would be a great fit for the Front Office Administrator position at S&H Steel.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

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401(k)

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Dental insurance

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Health insurance

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Paid time off

•

Vision insurance

Schedule:

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8 hour shift

Ability to Commute:

•

Gilbert, AZ 85233 (Required)

Ability to Relocate:

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Gilbert, AZ 85233: Relocate before starting work (Required)

Work Location: In person

Front Office Admin

About This Job

Functional Accountabilities

Reception & Customer Service

Office Management

Mail & Documentation

Employee Relations

Public Relations & Outreach

Key Competencies

Customer Service Excellence

Telephone Etiquette

Organization & Multitasking

Administrative Support

Professionalism & Poise

Computer & Technical Skills

Problem-Solving & Initiative

Metrics & Goals

Target: One social media post per week.

Qualifications:

How to Apply:

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

Schedule:

•8 hour shift

Ability to Commute:

Ability to Relocate:

Work Location: In person

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