Field Services Technician - Packers

Description:

The Field Service Technician is responsible for representing the company by providing technical and operational expertise to external customers in a professional manner within the Western Hemisphere. Primary focus is to support our production packer product line. As well as the ability to cover plug and perf frac plug and toe sleeve installations as needed.

Requirements:

The Field Service Technician , is accountable for the following functions and responsibilities:

- Manage tools, equipment, and company property in a productive, efficient, and proper manner.

- Provide the customer with all job information required as per company standards.

- Ensure compliance with Health, Safety, and Environmental (HSE) standards, practices, and guidelines.

- Wear all required Personal Protective Equipment (PPE), which varies per work site.

- Observe, perform, and maintain all safety procedures/policies/standards of both company and the external customers.

- Responsible for pre-planning, job execution, and overall performance of company assets while on location.

- Ensure that Field Tickets are signed and sent to the appropriate person at the company, which includes information regarding services rendered, tools used, and/or time required for billing purposes, within 24 hours once job is completed.

- Return any remaining tools to company inventory within 24 hours after the completion of a job.

- Document service and installation actions by completing workbooks, forms, reports, logs, and records in a timely manner, usually within 24 hours after the completion of a job.

- Attend pre-job meetings with customers to determine job objectives and post-job meetings to review job performance as required.

- Assist customers in troubleshooting issues and problem resolution associated with service provided.

- Represent the company at all job sites, customer meetings, presentations, etc., while maintaining the highest of professional standards.

- Communicate professionally with customers, vendors, and fellow employees at all levels of the company.

- Follow and abide by the company’s expense policy.

- Perform other functions and responsibilities as assigned.

QUALIFICATIONS/EXPERIENCE REQUIRED:

The Field Service Technician must at a minimum possess the following:

- High school diploma or GED is required. Associates degree in a technical field or equivalent work experience preferred.

- Five years of experience working in a position related to well completions, specifically offshore production packer installations.

- Frac plug and Toe sleeve experience a plus.

- Ability to travel internationally supported Western and Eastern Hemisphere projects as assigned.

- Ability to read, write, and comprehend simple instructions, short correspondence, and memos.

- Ability to read procedures, technical manuals, data books, and engineering drawings.

- Intermediate mastery of computers and the Microsoft 2013 Office Suite, primarily Excel and Word.

- Excellent numeric skills, including the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals with the use of a calculator.

- Flexibility to adjust to work routines as required and ensure that customer requirements/expectations are met on time, every time.

- Ability to work in a fast-pace, high-pressure, high-output environment while maintaining a positive and productive attitude.

- Ability to communicate professionally and effectively in all forms of communication including verbal and written.

- Possess excellent organization and time management skills to meet the deliverables of a job.

- Be fluent in reading, writing, and speaking the English language.

- Possess excellent interpersonal skills, being able to work independently and as a part of a team.

- Ability to maintain a flexible working schedule.

- Ability to travel, 100% or more, within Western Hemisphere.

PHYSICAL REQUIREMENTS:

The Field Service Technician must be able to:

- Operate a motor vehicle as per company Vehicle Requirements.

- Hear at a regular level as defined by a standard pre-employment physical examination per safety guidelines.

- Meet depth perception requirements at a regular level as defined by a standard pre-employment physical examination.

- Must be able to perform heavy physical labor as classified by the US Department of Labor. Physical demands involve lifting, carrying, pushing, and pulling.

- Postural: Move extremities and spine throughout a sufficient range of motion that will permit the employee to work in a variety of postures involving a range from floor to overhead level.

- Dexterity: Have good dexterity and frequently use one and/or two hands throughout the shift for lifting, carrying, using hand and power tools, grasping and holding onto objects such as handrails for safety and balance, using a keyboard, and writing.

- Cardiorespiratory: Have average to above average cardiorespiratory fitness* to perform the essential tasks of this job safely. Employee must be able to safely tolerate significant demands on the cardiorespiratory system related to working in hot and humid environments, climbing stairs, and occasionally lifting heavy items.

- Cardiorespiratory demands vary depending on speed/rate of activity, environmental influences (i.e., temperature, humidity, etc.) body weight, external weight/forces, age, and level of fitness of employee.

- Material Handling: Demonstrate that he/she can safely:

- Lift at least 50lbs from floor to knuckles and waist level unassisted on an occasional basis and do the same up to 75lbs with assistance.

- Lift at least 25lbs from floor to shoulder level unassisted on an occasional basis and do the same up to 50lbs with assistance.

- Carry at least 50lbs for a minimum of 10' unassisted on an occasional basis.

- Wear the appropriate PPE when required (i.e., safety glasses or side shields, steel-toe footwear, etc.)

- Sit and/or stand for long periods of time; up to 8-12 hours a day.