Field Service Technician

PRIMARY RESPONSIBILITIES

- Interface with internal team to obtain a thorough understanding of NOV Service Equipment products and how they are safely operated, tested, calibrated and problems resolved in a timely manner.

- Travel to customer sites to inspect, install, commission, test, calibrate, repair, and train customers on the safe and proper operation of NOV products

- Performs preventive maintenance and repairs on equipment and systems (e.g., mechanical, electrical)

- Evaluates and recommends equipment improvements to improve availability, capability, and yield

- Performs equipment failure analyses (including preventive and unscheduled maintenance)

- Troubleshoots and diagnoses equipment problems

- Prepares technical reports to document equipment modifications and equipment maintenance procedures

- Perform field upgrades of software and hardware and train customers on how to properly operate and maintain equipment.

- Communicate field failures and feedback reports to the appropriate departments

- Clear, concise, and accurate service reporting upon completion of service

- The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.

- Will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills.

- Perform other work-related tasks as assigned

Comply with all NOV company and HSE policies and procedures

EDUCATION & EXPERIENCE QUALIFICATIONS

- High school diploma or equivalent; technical or trade school education in mechanical or related field is preferred.

- Proven experience as an Oilfield, Rig or Industrial Mechanic or similar role, with a focus on Iron Roughnecks, Catwalks, Torque Machines or other related equipment is preferred.

- Experience demonstrated and recorded applicable to servicing tools

- Strong mechanical aptitude and understanding of hydraulic, pneumatic, and electrical systems commonly found in oilfield equipment.

- Ability to read and interpret technical manuals, diagrams, and schematics

- Excellent problem-solving skills and attention to detail

The candidate needs to be a leader, self-motivator and have the ability to interact with our customers both technically and commercially

- JOB REQUIREMENTS

- Adheres to all HSE requirements

- Working hours to be identified by manager, including On Call hours

- Must be able to work in factory environment which may include but are not limited to: high noise level, vibration, fumes, dust, and odors

- Able to communicate professionally with internal and external customers

- Non-standard work hours, 24/7 contact/availability expectations for operational support

- Comply with Global and Local QHSE policies

Behave in a professional and ethical manner in line with NOV corporate policies

BEHAVIORAL COMPETENCIES

- Integrity and Trust

- Self-Disciplined

- Team Player

- Punctual

- Problem Solver

- Results oriented with a sense of urgency