Experienced Engineer - Operations Technology

Position Purpose

The Experienced Engineer – Grid Operations Technology provides advanced engineering support for real-time grid operations platforms, including EMS/SCADA, operational models, and substation automation systems. This role focuses on reliable system performance, accurate operational data, and effective operator tools while supporting ongoing modernization and integration initiatives.

- Support configuration, maintenance, and troubleshooting of EMS/SCADA systems across production, training, and test environments.

- Develop and maintain real-time operational models, telemetry mappings, and data validations to support accurate grid operations.

- Build, enhance, and maintain SCADA displays and visualization tools to support operator situational awareness.

- Support integration and testing of RTUs, PLCs, and field devices in coordination with field technicians and engineers.

- Assist with EMS upgrades, patching, testing, and system enhancements in collaboration with vendors and internal teams.

- Analyze and resolve EMS/SCADA, telemetry, model, and display issues; support incident response and root cause analysis.

- Support operational analytics, EMS reporting, and data workflows aligned with regulatory and market requirements.

- Collaborate with Operations, IT, Engineering, GIS, and Market Operations on system integrations and grid modernization efforts.

- Document system changes, models, configurations, and procedures in accordance with engineering and compliance standards.

Behavioral Competencies

- Technical Expertise – Demonstrates strong functional knowledge and applies it effectively to operational challenges.

- Problem Solving – Uses disciplined analysis to resolve complex technical and system issues.

- Action Oriented – Takes initiative to address operational needs and system improvements.

- Collaborates – Works effectively across teams to deliver reliable operational outcomes.

- Communicates Effectively – Clearly shares technical information with operators, engineers, and partners.

Skills

- EMS/SCADA system support and configuration (advanced)

- Operational model development and telemetry validation (advanced)

- SCADA display development and visualization (advanced)

- Substation automation and field device integration (proficient)

- Power system operations and real-time grid behavior (advanced)

- Technical troubleshooting and incident response (advanced)

- Technical documentation and change control (proficient)

Education

- Bachelor’s degree in Electrical Engineering, Computer Engineering, or related discipline.

Experience

- Several years of experience supporting utility operational technology systems, including EMS/SCADA.

- Experience with real-time operational modeling, telemetry, and grid operations.

- Exposure to utility communications protocols and market-aligned operations preferred.

Work Location

- This hybrid role is based at our Madison, WI headquarters. While three days onsite is the minimum, team collaboration and business needs may require additional in-office presence.

Pre-employment will require satisfactory completion of a background check and drug screen.