Experienced Engineer - Operations Technology

Job Purpose

The Experienced Engineer – Grid Operations Technology provides advanced engineering support for real-time grid operations platforms, including EMS/SCADA, operational models, and substation automation systems. This role focuses on reliable system performance, accurate operational data, and effective operator tools while supporting ongoing modernization and integration initiatives.

- Support configuration, maintenance, and troubleshooting of EMS/SCADA systems across production, training, and test environments.

- Develop and maintain real-time operational models, telemetry mappings, and data validations to support accurate grid operations.

- Build, enhance, and maintain SCADA displays and visualization tools to support operator situational awareness.

- Support integration and testing of RTUs, PLCs, and field devices in coordination with field technicians and engineers.

- Assist with EMS upgrades, patching, testing, and system enhancements in collaboration with vendors and internal teams.

- Analyze and resolve EMS/SCADA, telemetry, model, and display issues, support incident response and root cause analysis.

- Support operational analytics, EMS reporting, and data workflows aligned with regulatory and market requirements.

- Collaborate with Operations, IT, Engineering, GIS, and Market Operations on system integrations and grid modernization efforts.

- Document system changes, models, configurations, and procedures in accordance with engineering and compliance standards.

Behavioral Competencies

- Technical Expertise – Demonstrates strong functional knowledge and applies it effectively to operational challenges.

- Problem Solving – Uses disciplined analysis to resolve complex technical and system issues.

- Action Oriented – Takes initiative to address operational needs and system improvements.

- Collaborates – Works effectively across teams to deliver reliable operational outcomes.

- Communicates Effectively – Clearly shares technical information with operators, engineers, and partners.

Skills

- EMS/SCADA system support and configuration (advanced)

- Operational model development and telemetry validation (advanced)

- SCADA display development and visualization (advanced)

- Substation automation and field device integration (proficient)

- Power system operations and real-time grid behavior (advanced)

- Technical troubleshooting and incident response (advanced)

- Technical documentation and change control (proficient)

Education

- Bachelor’s degree in Electrical Engineering, Computer Engineering, or related discipline

Experience

- Several years of experience supporting utility operational technology systems, including EMS/SCADA

- Experience with real-time operational modeling, telemetry, and grid operations

- Exposure to utility communications protocols and market-aligned operations preferred

Work Location

This hybrid role is based at our Madison, WI headquarters. While three days onsite is the minimum, team collaboration and business needs may require additional in-office presence.