Customer Service Repersentative, bilingual preferred - Work from home in WA state

Monday-Friday 8:30 am – 5:00 pm $18.37 to start with promotion opportunities MUST BE LOCATED IN WASHINGTON STATE

Are we a match?

- Work/Life Balance...

- Generous PTO...

- 80% employer paid medical benefit premiums...

- Promoting from within...

- Competitive wages...

- Small family-owned company with values…

What we can bring to the table:

- Work/Life Balance... no working weekends, nights, or holidays

- Generous PTO...

- 80% employer-paid medical benefit premiums...

- Promoting from within...

- Competitive wages...

- 401k company match…

- A small family-owned company with values…

At Guardian Water and Power, you are a name - not a number. Guardian Water & Power is a family-owned, well-established, sub-metering, and utility billing company that represents over 4,900 real estate investors and property management companies in 46 states. For over 41 years, Guardian has cultivated a work environment that rewards tenacity, inquisitiveness, and personal integrity. We understand that it takes happy employees to make us successful.

What we need from you: Our ‘Must-Haves”

- We are looking for someone who is very organized and has superb written and verbal communication

- Someone willing to roll up their sleeves and dive into the work – learning the business as a whole in order to help the department when needed

- A great personality and sense of humor is a must! This is a team environment, and we have to be able to get along and have some fun. Video meetings need some laughter!

- What can you do? Have a can-do attitude!

Are we a match? Swipe right I mean, Apply Now! :-)

ESSENTIAL FUNCTIONS:

- Answer account holder/client phone calls in a courteous and professional manner.

- Research and utilize all resources available to provide answers to account-specific questions and requests.

- Process credit card payments.

- Acquire move-in and move-out meter reads for submetered properties from multiple meter reading software programs.

- Be familiar with submetering systems and utility billing practices

- Maintain familiarity with company billing practices, software, and web portal

- Produce corrected and other bills as needed

- Handle tenant changes as needed

- Respond to account holder emails in a courteous and professional manner.

- Maintain required call volume.

- Download and respond to voicemails daily for billing and account services

- Return calls within 24 hours of receipt

- Provide support to other departments as necessary

- Other job duties deemed necessary by management

QUALIFICATIONS & REQUIREMENTS

- Ability to work in a fact-paced environment while multi-tasking

- Able to meet deadlines

- Work independently

- Consistent on-site attendance

- Excel experience

- Customer service and/or call center experience - preferred

What makes us awesome (benefits/perks):

- Medical, Dental, and Vision insurances offered for employee (and families)

- Free Basic Life and Accidental Death Insurance for the employee with ability to buy additional coverage for employee and family

- Supplemental benefits offered through AFLAC such as Short-Term Disability, Hospital Coverage, Critical Care, Accident, Whole life and Dental for employees and families.

- Employees will receive Paid Time Off up to 40 hours in 2026 and increases to 48 hours PTO accrual in 2027. Additional hours accumulated at years 2,5,and 10

- Employees will accrue Washington Paid Sick Leave in addition to PTO

- Employees have the option to enroll in the company's retirement plan

- Employee will receive paid bereavement and jury duty leave in accordance with company guidelines

- Employee is eligible for 8 weeks of paid parental leave

- Employee is eligible for a healthcare travel reimbursement up to $2,000 a year per company guidelines

- Employees will receive at least 10 paid days off for holidays and observance a year

- Hired applicant will be eligible to receive end of year bonus

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: From $18.37 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Parental leave

- Vision insurance

Application Question(s):

- This position starts at $18.75 per hour. Are you ok with this starting pay?

- Please answer this complaint with the knowledge you have in Customer Service:

"I have not received my bill on time in months! What is going on with my account?"

Language:

- Spanish (Preferred)

Work Location: Remote