Bilingual Customer Service Representative I (1st 50 Qualified)

Are you looking for an opportunity for professional growth and development? Consider joining the City of San Bernardino Municipal Water Department as a Bilingual Customer Service Representative I.

The City of San Bernardino Municipal Water Department is seeking a self-starter able to work in a fast-paced environment responsible for performing entry level and/or routine duties of the customer service unit to English and Spanish speaking customers such as serving as the first line of customer support, providing information, and addressing complaints and customer requests.

The ideal candidate will have graduated from high school, or the equivalent, 1 year of recent customer service work involving public contact in person or over the telephone, speak fluent Spanish, and type at least 30 wpm.

Incumbents will receive $1.00 per hour added to their base hourly rate.

Click here to view the Bilingual Customer Service Representative I job description.

Graduation from high school or GED/Equivalent

And

One year of recent customer service work involving public contact in person or over the telephone. Typing at 30 wpm is required.

Successful completion of the Spanish bilingual test administered by Water Department Human Resources is required.

Depending on assignment, possession of a valid Class “C” California Motor Vehicle Operator’s License may be required. For out of state applicants, a valid Driver’s License is required, and a valid Class “C” California Motor Vehicle Operator’s License must be obtained within ten (10) days of appointment (CA Vehicle Code 12505c).

Work involves exposure to potential physical harm, hazardous chemicals, and infectious disease. There is frequent need to stand, sit, stoop, walk, and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.

Incumbents require sufficient mobility to work in an office setting and operate office equipment, transport materials and supplies weighing up to 25 pounds, and to travel to various locations. Must be able to see in the normal visual range with or without correction with vision sufficient to read small print, computer screens and other printed documents. Must be able to hear in the normal audio range with or without correction. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.