Indiana Tool and Manufacturing Company

Customer Service Associate

Argos, IN

Full-time

$52,000-$58,240

About This Job

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support across multiple channels. Your ability to analyze customer needs, manage accounts, and provide timely solutions will be essential to enhancing customer satisfaction and loyalty. If you possess strong communication, organizational, and problem-solving skills, we want to hear from you!

Responsibilities

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Respond promptly and professionally to customer inquiries via phone, email, and chat.

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Collect and accurately record customer payments in internal systems.

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Update client accounts with payment, shipping, or contact information.

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Generate shipping documents, invoices, and account statements.

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Create and process outbound shipments, ensuring accuracy and timely delivery.

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Ensure customer satisfaction by addressing questions, resolving issues, and offering solutions.

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Determine the most efficient way to respond to customer concerns.

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Manage a high volume of incoming calls with professionalism and attention to detail.

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Handle complaints, provide appropriate resolutions, and follow up to ensure customer satisfaction.

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Collaborate with the Customer Service Manager and team to maintain service standards.

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Conduct quarterly inventory audits and assist in related tasks.

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Perform clerical tasks, including managing orders, forms, applications, and customer requests.

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Support cross-functional teamwork within the department when needed.

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Learn and utilize Manufacturing Execution Systems (ERP, MRP, etc.).

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Access and operate customer portals and systems accurately.

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Maintain accurate records of customer interactions and data through detailed documentation.

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Assist with outbound follow-ups and identify upselling or cross-selling opportunities.

Skills and Qualifications

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Proven experience in a customer service or client support role.

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Strong phone etiquette and interpersonal communication skills.

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Excellent problem-solving and organizational abilities.

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High attention to detail with proficiency in data entry and documentation.

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Ability to work efficiently in a fast-paced office environment.

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Experience using ERP, MRP, or CRM systems preferred.

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Proficient in Microsoft Excel and general office software.

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Experience with sales support or outbound calling is a plus.

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Ability to access and navigate customer-specific portals.

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Multilingual abilities are a plus.

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Team-oriented mindset with flexibility to assist across tasks and departments.

Join our team as we work together to deliver outstanding service and support to our valued customers!

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 – 45 per week

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Health insurance

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Paid time off

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Referral program

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Vision insurance

Shift:

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8 hour shift

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Day shift

Experience:

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Customer service: 3 years (Required)

Ability to Commute:

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Argos, IN 46501 (Required)