Associate Representative Customer Service (In Person)
Evansville, IN
Full-time
$37,440About This Job
Overview
This position receives and responds to customer inquiries, complaints or sales/promotional opportunities for CenterPoint customers in a fast paced, high call-volume environment.
Responsibilities
•
Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
•
Performs direct customer contact through various channels including phone, email and chat.
•
Completes administrative functions and data entry.
•
Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
•
Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts.
•
Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls.
•
Interacts with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.
•
Ensures proper electric and gas permitting is in place by interacting with internal permitting department or other entities as needed.
•
Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.).
•
Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary.
Qualifications
•
Requires a high school diploma or GED.
•
Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.
Join us in delivering outstanding service and support to our valued customers!
Apply at:
https://careers.centerpointenergy.com/job-invite/4888/
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
•
401(k)
•
401(k) matching
•
Dental insurance
•
Flexible schedule
•
Health insurance
•
On-the-job training
•
Paid time off
•
Parental leave
•
Professional development assistance
•
Vision insurance
Shift:
•
10 hour shift
•
8 hour shift
•
Day shift
•
Evening shift
People with a criminal record are encouraged to apply
Ability to Commute:
•
Evansville, IN 47711 (Required)
Ability to Relocate:
•
Evansville, IN 47711: Relocate before starting work (Required)
Work Location: Hybrid remote in Evansville, IN 47711
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