Customer Service Representative

Under general supervision of the Customer Service Office Supervisor, a Customer Service Representative provides a variety of information and assistance to residential and business customers by phone, mail, computer, and in the field. A Customer Service Representative schedules water service; resolves service and billing issues; processes and maintains related billing records and accounts, reviews accounts and data transferred from field activities; posts, adjustments and corrections.

Prepares and generates water and sewer billings, including, but not limited to: batching customer accounts in preparation for billings; reviewing accounts and data transferred from field customer service activities for completeness and accuracy; computing and posting, adjustments and corrections; and researching and generating specialized reports; and performs related duties as required.

The Recruitment Process Will Consist Of An Application Screening, Assessment Testing, And Selection Interview. The Tentative Date Ranges Are Listed Below

Assessment Testing Date Range: July 14 - July 18, 2025

Selection Interview Date Range: July 21 - July 25, 2025

Candidates will be notified of their status in the recruitment process via e-mail.