Customer Project Associate

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

As a Customer Project Associate, you’ll help keep key customer and operational projects moving forward so APS can continue delivering safe, reliable, and affordable energy across Arizona. You will coordinate Level 1 and Level 2 projects, ensuring teams stay aligned and critical milestones are met on time.

- Coordinate and monitor project activities to ensure progress, alignment, and timely delivery of goals.

- Develop and maintain detailed work plans that track schedules, milestones, and key deliverables.

- Monitor expenditures and cash flow to help projects stay within budget and support responsible resource use.

- Partner with cross‑functional teams to resolve issues, gather updates, and keep communication flowing.

- Support continuous improvement by identifying risks, tracking dependencies, and helping teams stay on course.

Who We’re Looking For

- Experience coordinating projects or operational workflows in a collaborative, fast-paced environment.

- Strong organizational and planning skills with the ability to manage tight timelines and shifting priorities.

- Clear communicator who builds trust, engages diverse perspectives, and helps teams succeed together.

- Problem‑solver with a growth mindset—willing to learn, improve, and navigate challenges thoughtfully.

- Someone who acts with integrity, takes ownership, and contributes to a positive, community‑focused culture.

Minimum Requirements

- A Bachelors degree in Business Administration, Construction Management or other job-related field from an accredited college or university plus one (1) year experience in project management, utility construction, customer-facing roles and/or other job-related fields.

- Or, Associates degree plus three (3) years experience in project management, utility construction, customer-facing roles and/or other job-related fields.

- Or, high school diploma/GED plus five (5) years experience in project management, utility construction, customer-facing roles and/or other job-related fields.

- Valid Arizona Drivers License.

Preferred Special Skills, Knowledge Or Qualifications

- Experience in electric utility industry and customer-facing roles.

- Ability to adapt and respond to a variety of stakeholders.

- Ability to manage complaints, negotiate and problem-solve.

- Proficiency in Windows, Word, Excel, CC&B, GIS, Maximo, Primavera and other work order/project management tools.

- Analytical skills for evaluating project variables.

- Basic electricity knowledge, drafting/CAD experience and completion of college-level algebra.

- Strong interpersonal, verbal and written communication skills.

Major Accountabilities

- Successfully completes the APS Customer Project Training, including on-the-job training (OJT).

- Manages routine Level 1 and 2 design projects (e.g., upgrades, relocations, conversions, maintenance, street lighting, dusk-to-dawn lighting, new services) by planning, designing, scheduling and coordinating all facets of the project from initiation through construction, energization and close out. Supports more complex Level 3 design projects under guidance from a senior level project manager.

- Collaborates with customers, developers and internal departments to assess needs, determine scope, obtain plans/maps/drawings and make decisions regarding the design and installation of APS facilities.

- Identifies best source of APS power, cost-effective design, usability of existing equipment based on load analysis and voltage drop calculations while adhering to required specifications.

- Assesses the need to obtain easements from property owners and permits from municipal authorities. Partners with APS Right-of-Way to obtain required easement and permit documents.

- Prepares work authorizations (WA) and job estimates. Determines and communicates customer charges required in advance of construction in accordance with the APS extension policy. Prepares and presents invoices to customers; manages scheduling and ensures job packages are complete prior to releasing jobs to construction.

- May conduct or coordinate inspections during installation of customer electric service facilities to ensure compliance with APS design standards. Provides instruction to customers/contractors to ensure hassle-free service.

- Coordinates with internal departments and customers to communicate project requirements ensuring adherence to construction standards and safety code requirements.

- Maintains project management and customer information databases. Closes out projects upon completion.

- May coordinate with third-party contractors or vendors. May assume additional planning responsibilities for jobs assigned to contractors.

- May provide emergency response support during emergency events such as summer storms or other catastrophic events.

Hybrid:

Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

- Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

- Working from a home office requires adequate technology and an appropriate ergonomic set up.

- Role types are subject to change based on business need.