Customer Programs Conservation/Efficiency, Associate Specialist

Join the Clean Energy Revolution

Become a

at Southern California Edison (SCE) and build a better tomorrow. In this role, promote energy efficiency (EE) and demand side management (DSM) programs to meet established goals at the Energy Education Centers. This role provides training assistance to customers, workforce members, and stakeholders to support the adoption of energy efficient equipment and demand-reduction classes. The incumbent will monitor Workforce Education and Training (WE&T) program effectiveness, analyze data, and ensure compliance with regulatory requirements. The position offers the opportunity to work in a dynamic, customer-facing environment that directly contributes to SCE’s mission of empowering communities and advancing clean energy adoption

This role is stationed at the front desk of the Energy Education Center in Irwindale, serving as a trusted resource for customer and staff questions related to the WE&T program, the Center’s operations, programs, tours, and overall use of the Center.

- Collect and report attendance data for classes and events, assisting with analysis and forecasting to inform business planning.

- Assist in creating and maintaining Standard Operating Procedures (SOPs) for systems and operations.

- Serve as the first point of contact for visitors and staff at the Energy Education Center in Irwindale, providing exceptional customer service.

- Communicate with customers via email, phone, and in person; manage group email inboxes.

- Collaborate across departments to support strategic and continuous improvement initiatives.

As a

, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

- Monitors energy efficiency and demand response programs to optimize energy usage during peak periods

- Helps analyze program reports and dashboard to identify potential conservation targets

- Conducts analysis of energy usage data, load patterns, and grid conditions to identify potential opportunities to optimize program effectiveness

- Coordinates with internal teams, such as grid operations, customer service, and marketing, to ensure seamless integration of demand response programs with overall utility operations and customer engagement efforts

- Ensures compliance with regulatory requirements and guidelines related to programs, including reporting obligations and adherence to program rules and protocols

- Compiles program cost effectiveness reports

- Stays informed about industry trends, share best practices, and foster collaboration for the advancement of programs

- A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

- Experience working with demand response principles, customer programs, or conservation/efficiency initiatives.

Preferred Qualifications

- Experience providing direct customer support and guidance to ensure program success.

- Experience in clean energy, sustainability, outreach, or education programs.

- Experience in collecting, analyzing, and reporting attendance or operational data with accuracy.

- Experience supporting logistics for events, meetings, or programs

- Proficiency with Microsoft Office Suite (Outlook, Teams, SharePoint, CoPilot) and internet-based scheduling systems.

Additional Information

- This position’s work mode is on-site. The employee will report to an SCE facility or in the field location. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

- Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

- Relocation does not apply to this position.

- Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.