Manager, Energy Efficiency and Customer Programs

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada. At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together. We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

The role leads the strategy, design and implementation of the Company's electric, natural gas and water efficiency programs. The position develops long-term business plans for influencing market adoption of efficiency strategies in the residential, commercial, industrial and municipal sectors, and manages internal teams, stakeholder relationships and a network of vendors to deliver on all program goals.

Accountabilities

- Responsible for managing the activities of the regional efficiency team. Selects, develops, trains, motivates, and evaluates the performance of direct reporting staff.

- Develops and maintains relationships at all levels across a matrixed organization to appropriately represent and advocate customer and department needs.

- Timely reporting of team goals to regional executives and corporate is required. Advanced level of both verbal and written communication skills with a variety of internal and external customers, very strong conflict resolution and active listening skills.

- Develops and maintains business relationships with key governmental, regulatory, and community officials to facilitate the overall success of the department strategy.

- Lead representation of the company in stakeholder engagement negotiations.

- Serves as an expert witness in support of the Company's program offerings and associated activities during regulatory procedures.

- Represents the company at high level customer engagements, industry events and strategic working groups.

- Maintains a high level knowledge of industry best practices, emerging trends and new technologies through industry engagements.

- Develops short and long-term strategic plans and initiatives in order to achieve corporate defined goals and customer expectations.

- Oversees the design and development of the Company's customer programs including the creation of multi-year program plans, regulatory filings, budgets and goals.

- Identifies and delivers on operational efficiencies related to the overall delivery of customer programs.

- Leads or contributes to cross company initiatives to advance offerings for enhanced customer experience.

- Leads the overall go to market strategy for program delivery including the development of market partner and vendor networks to delivery on program activities obtained through competitive procurements.

- Develops and streamlines policies and procedures across multiple jurisdictions to deliver on all goals in the manner that drives cost effectiveness and customer satisfaction.

- Drives team to deliver on all goals associated with internal and external KPIs focused on successfully recovering program costs and earning performance incentives.

Education and Experience

- Bachelor's Degree in relevant field

- 10+ Years Energy Efficiency Program Management Experience

- Demonstrated experience managing remote team and program in multiple jurisdictions

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

- Customer Centric

- Integrity

- Entrepreneurial

- Teamwork

- Owner mindset

- Outcome focused

- Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Company funded Pension program

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.