Client Services Specialist II - Environmental Lab Services

Description:

At SPL, we turn science into impact. We are seeking a detail-oriented and service-driven Client Services Specialist II to join our Client Services team in Reading, PA. In this role, you will serve as a key liaison between clients and internal teams, helping ensure projects are set up accurately, communications are clear, and deliverables are completed on time and in compliance with regulatory and quality requirements.

If you are organized, adaptable, and thrive in a fast-paced, client-facing environment, we’d love to hear from you!

Why You’ll Love This Role

- Play a vital role in delivering high-quality client service that supports regulatory compliance and informed decision-making

- Serve as a central point of coordination between clients, laboratory teams, field staff, and project managers

- Build expertise in laboratory workflows, LIMS systems, and environmental regulatory programs

- Work in a collaborative environment that values accuracy, accountability, and continuous improvement

What You’ll Do

- Coordinate client accounts within the Public Bathing, Private Well, NPDES, and SDWA market segments;

- Support Project Managers and the overall analytical process by setting up and maintaining client accounts and projects in LIMS and associated systems;

- Prepare quotations and pricing requests for existing clients following required approvals;

- Communicate and coordinate incoming projects with field, laboratory, and sample receiving staff to ensure client expectations and organizational commitments are met;

- Review and monitor workorders to ensure accurate configuration in LIMS and proper billing of all services;

- Respond to client service requests, data inquiries, feedback, and general questions in a timely and professional manner;

- Communicate issues, updates, or questions from internal teams to clients and provide appropriate solutions;

- Upload subcontract laboratory results into LIMS and assist with related subcontracting tasks;

- Answer telephones, assist walk-in clients, accept samples, and support sample login as needed;

- Provide backup support to coworkers during vacation periods, absences, or high-volume workloads;

- Assist with bottle preservation and related sample-handling tasks, including work in warehouse or Sample Receiving areas;

- Deliver accurate and complete client deliverables within required turnaround times (TAT), including sampling supplies, paperwork, sample pickups, reports, invoices, and EDDs;

- Notify clients of results outside regulatory limits within one hour of review in LIMS;

- Perform other duties as assigned within the scope of the position and training provided.

Requirements:

What Makes You a Great Fit

- High School Diploma or equivalent required; Associate’s or Bachelor’s degree in science or business preferred;

- Minimum of 2 years of customer service or administrative support experience with client-facing responsibilities required, preferably in a laboratory, technical, or professional services setting;

- Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat;

- Strong communication, organizational, and time management skills;

- Ability to work both independently and collaboratively in a fast-paced environment.

The Perks of Being Part of Our Team

- Grow Your Future: 401(k) plan with company matching to boost your retirement savings;

- Health & Wellness Covered: Comprehensive dental, vision, and health insurance plans;

- Spend Smart, Live Well: Flexible HSA and FSA accounts to help manage healthcare costs;

- Safety Net On Us: Employer-paid short-term and long-term disability coverage;

- Celebrate & Recharge: 10 paid holidays plus a generous time off plan to balance work and life;

- Extra Protection: Employer-paid voluntary life and AD&D insurance;

- Family First: Paid parental leave available for both parents;

- Support When You Need It: Employee Assistance Program (EAP) for personal and professional help;

- Exclusive Perks: Discounts on products, services, and experiences just for you.

Your Schedule and The Fine Print

- Full-time Monday-Friday position with regular onsite presence required;

- Ability to work evenings or weekends as needed to meet client or workload demands;

- Primarily office-based role with occasional exposure to laboratory or sample receiving areas.

Our Commitment to Diversity and Inclusion

At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.

Visa Sponsorship

At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.