Client Account Manager – Environmental Lab Services

Description:

Drive Exceptional Client Delivery Across Laboratory and Field Operations

Are you a detail-oriented, solutions-driven professional who excels at coordinating workflows, supporting clients, and ensuring smooth operational delivery? SPL is seeking a highly organized Client Account Manager to oversee client projects and ensure timely, accurate, and compliant service delivery in Reading, PA. In this role, you will serve as a primary liaison between clients and internal field and laboratory teams—coordinating projects, managing documentation, and supporting mission-critical environmental and measurement workflows.

If you’re ready to elevate service performance, build strong client relationships, and support essential environmental operations, this is the opportunity for you!

Please Note: This is a Project Manager role that supports environmental testing, laboratory operations, and client project coordination. This is not an IT or software project management position.

What You'll Do

- Serve as the primary point of contact for assigned clients, ensuring timely and professional communication;

- Manage client setup in LIMS, CRM, and related systems;

- Coordinate sample workflows and deliverables across field teams, laboratory teams, and internal groups;

- Review work orders for accuracy and ensure proper project setup and documentation;

- Conduct final review and release of reports, invoices, EDDs, and other deliverables;

- Deliver accurate, complete client outputs—including supplies, pickups, reports, and data—within required turnaround times (TAT);

- Notify clients of results exceeding regulatory limits within one (1) hour of LIMS review;

- Ensure alignment with client-specific regulatory programs, analytical methods, and reporting requirements;

- Maintain working knowledge of laboratory methods, accreditation requirements, QA/QC standards, and subcontractor capabilities;

- Support onboarding, planning meetings, site visits, and laboratory tours;

- Communicate project needs, issues, and updates between clients and internal teams;

- Assist with shared Client Services activities and provide coverage during peak workloads or absences;

- Contribute to process improvement initiatives and internal project teams;

- Perform other duties as assigned.

Why You’ll Love Working Here

- Competitive salary with performance-based advancement opportunities;

- Medical, dental, and vision insurance;

- Paid parental leave for both parents;

- Employee Assistance Program (EAP);

- 401(k) with company match;

- Paid time off + paid holidays;

- Monthly cell phone reimbursement.

Requirements:

What You'll Bring

- Bachelor’s degree in science, business, or related field or equivalent combination of education and experience;

- 3+ years of client service experience in a technical or laboratory environment;

- Project management experience with strong organizational and communication skills;

- Proficiency in Microsoft Office and Quickbooks;

- Experience with Laboratory Information Management System (LIMS) or Customer Relationship Management (CRM) software is a plus;

- Ability to manage multiple priorities with accuracy and attention to detail.

What this role is not:

- An IT, software, or technical project management position;

- A systems implementation or Agile/Scrum role;

- A coding, development, or tech delivery job.

Your Schedule & The Fine Print

- Full-time position following a standard Monday-Friday schedule;

- Flexibility to work beyond scheduled hours and provide after-hours phone support for urgent client or internal situations as required;

- Must be able to travel locally for client visits, meetings, or training activities, as needed.

Our Commitment to Diversity & Inclusion

At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.

Visa Sponsorship

At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.