DNC Facility Services

Client Experience Manager

LocationCarthage, TX
Job TypeFull-time
Salary$50,000-$68,000

About This Job

Job Title: Client Experience Manager (Account Manager Role)

Location: Carthage, TX Type: Full-Time

To be considered for this role, you must complete our online application using the link below: https://dncfacilityservices.com/careers/

(Copy and paste into your browser)

We review all applications submitted through this form. Messages, resumes, or comments alone will not be accepted as applications.


About DNC Facility Services

We’re a second-generation, family-owned company proudly rooted in Carthage, TX — and we’re not standing still.

At DNC Facility Services, we don’t just clean — we lead, we serve, and we grow. Our mission is to create clean, healthy spaces where people thrive — and to do it with excellence, integrity, and accountability at the core.

We’re in full growth mode, expanding rapidly across Texas. That means we’re building a team of A-players who want more than a job — they want to lead, solve problems, and be part of something growing.

If you’re looking for a ground-floor leadership opportunity with room to grow as we scale, we’d love to meet you.


About the Role

This is more than a management position — it's a leadership opportunity. As our Client Experience Manager, you’ll be the bridge between our clients and our cleaning teams, ensuring high-quality service, strong relationships, and operational excellence at every site.

You’ll visit schools and offices, support and coach Team Leads and team members, address client concerns, and help us continuously raise the bar. This is a field-based leadership role with a big-picture mindset.


What You’ll Be Doing:

Serve as the main contact for clients across assigned accounts

Conduct regular quality inspections and follow up on client feedback
Lead and develop Team Leads — help them grow into strong, solution-focused leaders
Monitor scheduling, attendance, and shift coverage
Support hiring, onboarding, and 5-day training processes
Enforce safety standards and maintain service consistency across sites
Handle supply and equipment needs with warehouse coordination
Coach through challenges, celebrate wins, and lead with accountability


You’ll Thrive in This Role If You:

Are confident managing people and priorities across multiple locations
Lead with positivity, but hold high standards
Can communicate clearly with both clients and field teams
Know how to navigate challenging conversations and coach through them
Are tech-savvy and organized
Have reliable transportation and a valid driver’s license
Are bilingual (Spanish/English) – a strong plus!


Why Join Us:

Help shape a growing company with strong values
No corporate red tape — just clear purpose, honest leadership, and real impact
A team that celebrates wins and learns from challenges
Opportunity to advance as we grow throughout Texas


Ready to Apply?

To be considered for this role, you must complete our online application using the link below:


https://dncfacilityservices.com/careers/ (Copy and paste into your browser)

We review all applications submitted through this form. Messages, resumes, or comments alone will not be accepted as applications.

We’re looking for leaders who are calm under pressure, focused on solutions, and driven to build something great. If that sounds like you, we’d love to meet you.


Job Type: Full-time


Pay: $50,000.00 - $68,000.00 per year


Benefits:

401(k)
401(k) matching
Flexible schedule
Health insurance
Paid time off


Schedule:


Monday to Friday


Work Location: In person

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